Quora

2 weeks ago

Senior Customer Success Manager - Quora (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Own the customer experience for a diverse portfolio of Quora advertisers, serving as the main point of contact and driving outcomes across campaign delivery and optimization. Provide strategic guidance to scale revenue, troubleshoot performance issues, and translate analytics into actionable recommendations on creatives. Conduct quarterly business reviews and regularly partner with advertisers to share learnings and best practices, using Quora product knowledge to improve results.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Autonomously manage a portfolio of advertising clients.
•Provide strategic guidance to scale revenue and drive action within accounts.
•Troubleshoot and answer questions related to campaign delivery and optimization.
•Conduct quarterly business reviews, campaign wrap-ups, and regular check-in calls with advertisers.
•Forecast and track key account data and share learnings and best practices internally and externally.

Pay and Benefits

Salary: USD 74,161 - 143,260 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityRemote WorkPaid Leave

Key Requirements

•5 years of experience managing advertising campaigns (client or publisher side), preferably search and social campaigns.
•Experience managing enterprise-level clients and operating in the North American market.
•Strong verbal, written, and listening communication skills up to C-level, with confidence to challenge strategic decisions.
•Hands-on experience managing, optimizing, and planning performance campaigns, with ability to translate analytics into recommendations.
•Comfort troubleshooting technical and account issues while working with beta products.

Experience:AdvertisingPaid searchPerformance marketing

Skills:CommunicationProblem-solvingSelf-starterCollaborationData analysis

Tech Stack:SalesforceApollo.ioMetaLinkedInRedditGooglePinterest

Company Brief

Quora

Quora is a question-and-answer platform that connects people and AI to share knowledge across millions of topics, and operates Poe, an AI chatbot platform enabling creators to build and monetize chatbots.

Industry: Digital Media

Company Size: Large (251 to 1,000 employees)

Revenue: USD 10M to 25M

Growth: Scaleup

Valuation: USD 250M to 500M

Headquarters: Mountain View, United States

Founded: 2009

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Quora

2 weeks ago

Senior Customer Success Manager - Quora (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Autonomously manage a portfolio of advertising clients.
•Provide strategic guidance to scale revenue and drive action within accounts.
•Troubleshoot and answer questions related to campaign delivery and optimization.
•Conduct quarterly business reviews, campaign wrap-ups, and regular check-in calls with advertisers.
•Forecast and track key account data and share learnings and best practices internally and externally.

Pay and Benefits

Salary: USD 74,161 - 143,260 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityRemote WorkPaid Leave

Key Requirements

•5 years of experience managing advertising campaigns (client or publisher side), preferably search and social campaigns.
•Experience managing enterprise-level clients and operating in the North American market.
•Strong verbal, written, and listening communication skills up to C-level, with confidence to challenge strategic decisions.
•Hands-on experience managing, optimizing, and planning performance campaigns, with ability to translate analytics into recommendations.
•Comfort troubleshooting technical and account issues while working with beta products.

Experience:AdvertisingPaid searchPerformance marketing

Skills:CommunicationProblem-solvingSelf-starterCollaborationData analysis

Tech Stack:SalesforceApollo.ioMetaLinkedInRedditGooglePinterest

Company Brief

Quora

Industry: Digital Media

Company Size: Large (251 to 1,000 employees)

Revenue: USD 10M to 25M

Growth: Scaleup

Valuation: USD 250M to 500M

Headquarters: Mountain View, United States

Founded: 2009

Glassdoor: 4.3

Website LinkedIn Glassdoor