Elation Health

2 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer Experience Specialist who shapes AI-driven customer support, builds AI quality, and synthesizes patterns to influence product and engineering roadmaps in a SaaS, AI-enabled healthcare platform.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can’t safely close. Build and protect customer trust in moments that matter.
•Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations, and own the quality of AI outputs in your domain.
•Synthesize and partner with Product/Eng. Produce formal weekly and monthly insights, participate in roadmap conversations with Product Development teams, and mentor Associates on their build and synthesis work.

Key Requirements

•0-4+ years of relevant experience in Support, Implementation, CS Ops, embedded data analyst, or AI/automation tinkerer in any field.
•A concrete portfolio of things you’ve built or shipped: prompt-engineered systems, dashboards, automations — with evidence of outcomes
•Strong customer-facing communication and trust-building skills
•Pattern recognition and synthesis muscle
•AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them

Experience:AISaaSCustomer support

Skills:CommunicationEmpathyProblem-solvingJudgmentCollaboration

Languages:English

Tech Stack:AIDashboardsAutomationPromptsSaaS

Company Brief

Elation Health

Builds electronic health record (EHR) and practice management software for primary care teams, focusing on clinician workflow, longitudinal patient records, telehealth, and care coordination to improve value-based primary care delivery.

Industry: HealthTech

Headquarters: San Francisco, United States

Founded: 2010

Website LinkedIn

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Elation Health

2 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can’t safely close. Build and protect customer trust in moments that matter.
•Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations, and own the quality of AI outputs in your domain.
•Synthesize and partner with Product/Eng. Produce formal weekly and monthly insights, participate in roadmap conversations with Product Development teams, and mentor Associates on their build and synthesis work.

Key Requirements

•0-4+ years of relevant experience in Support, Implementation, CS Ops, embedded data analyst, or AI/automation tinkerer in any field.
•A concrete portfolio of things you’ve built or shipped: prompt-engineered systems, dashboards, automations — with evidence of outcomes
•Strong customer-facing communication and trust-building skills
•Pattern recognition and synthesis muscle
•AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them

Experience:AISaaSCustomer support

Skills:CommunicationEmpathyProblem-solvingJudgmentCollaboration

Languages:English

Tech Stack:AIDashboardsAutomationPromptsSaaS

Company Brief

Elation Health

Industry: HealthTech

Headquarters: San Francisco, United States

Founded: 2010

Website LinkedIn