ERP Shaw

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Problem-solving"]

Deliver frontline technical support and customer service for a US-based domain registrar and web hosting provider, primarily via phone. You’ll resolve issues, upsell where appropriate, use client tools, document cases, and collaborate in a team to meet metrics while staying updated on products and processes.

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FursaFursa
Sutherland
Sutherland
2 years ago

ERP Shaw

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Last checked: 20 hours agoStatus: Live

Job Summary

Deliver frontline technical support and customer service for a US-based domain registrar and web hosting provider, primarily via phone. You’ll resolve issues, upsell where appropriate, use client tools, document cases, and collaborate in a team to meet metrics while staying updated on products and processes.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve customer issues and upsell.
  • •Identify and relate with various customer needs and scenarios.
  • •Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • •Remain updated in client and industry led processes, technology applications, utilities, and products.
  • •Utilize various client based tools and applications for customer management and servicing.

Key Requirements

  • •Resolve customer issues and upsell.
  • •Identify and relate with various customer needs and scenarios.
  • •Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • •Remain updated in client and industry led processes, technology applications, utilities, and products.
  • •Utilize various client based tools and applications for customer management and servicing.
Experience:Information technology and services
Skills:CommunicationCustomer serviceTeamworkProblem-solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor