Director - Quality, Control & Benchmarking

Aon
Gurugram
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Executive communication","People leadership","Stakeholder management","Risk escalation","Cross-cultural clarity"]

Establish and own the risk, internal control, and quality framework for Aon’s Global Capability Centers. Define control testing and quality standards, run governance and assurance cadence, and manage external certifications and attestations (ISO and SOC). Lead and develop a team of SMEs, embed control/quality requirements into due diligence and go-live readiness, and provide executive-level control effectiveness reporting to onshore Risk, Compliance, and Internal Audit stakeholders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
1 day ago

Director - Quality, Control & Benchmarking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Establish and own the risk, internal control, and quality framework for Aon’s Global Capability Centers. Define control testing and quality standards, run governance and assurance cadence, and manage external certifications and attestations (ISO and SOC). Lead and develop a team of SMEs, embed control/quality requirements into due diligence and go-live readiness, and provide executive-level control effectiveness reporting to onshore Risk, Compliance, and Internal Audit stakeholders.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Director level

Key Responsibilities

  • •Define and own the end-to-end risk and internal control framework for the GCCs, including risk taxonomy, control library, RCSA methodology, and the control testing calendar.
  • •Establish enterprise-aligned quality standards and QA/QC sampling methodology, including error taxonomy and defect management routines.
  • •Own the external certification and attestation agenda (ISO 9001, ISO 27001, SOC 1/SOC 2), including readiness, auditor management, and remediation closure.
  • •Build governance and assurance cadence with control effectiveness reporting, issue/action tracking, and escalation to GCC leadership, Risk, Compliance, and Internal Audit.
  • •Lead and develop the pillar’s team of Senior SMEs and partner with business excellence and transition teams to embed control and quality requirements into due diligence and go-live readiness.

Key Requirements

  • •Bachelor’s or master’s degree in a relevant discipline (specific discipline requirements to be confirmed).
  • •15+ years leading risk, quality, or control in a GCC/shared services environment.
  • •Lean Six Sigma Black Belt; ISO 9001 / ISO 27001 Lead Auditor.
  • •CIA, CISA, or CRMA (preferred).
  • •Experience designing and implementing risk and internal control frameworks (e.g., COSO, three lines of defence, RCSA, and control testing) plus quality assurance routines.
Experience:Shared servicesRisk managementQuality assurance
Education:Bachelor's
Skills:Executive communicationPeople leadershipStakeholder managementRisk escalationCross-cultural clarity
Certifications:Lean Six Sigma Black BeltISO 9001 Lead AuditorISO 27001 Lead AuditorCIACISACRMA
Tech Stack:COSOThree lines of defenceRCSAControl testingISO 9001Lean Six SigmaCOPCISO 27001SOC 1SOC 2GDPRDPDPFCA

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor