Starlink Enterprise Account Manager (Retail)

SpaceX
Redmond
Workplace: OnsiteFull timeUSD 115,000 - 155,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Active listening","Empathy","Resiliency"]

Own a portfolio of Starlink retail customers as the primary point of contact from contract signature through activation, ensuring contract terms are fulfilled. Build and manage a one-to-many engagement strategy spanning onboarding, ongoing account management, and long-term retention and growth. Partner with distributors and internal teams to manage orders, delivery timelines, invoicing, and payments, while using customer feedback and data analysis to improve the retail experience and scale revenue.

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FursaFursa
SpaceX
SpaceX
2 months ago

Starlink Enterprise Account Manager (Retail)

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Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of Starlink retail customers as the primary point of contact from contract signature through activation, ensuring contract terms are fulfilled. Build and manage a one-to-many engagement strategy spanning onboarding, ongoing account management, and long-term retention and growth. Partner with distributors and internal teams to manage orders, delivery timelines, invoicing, and payments, while using customer feedback and data analysis to improve the retail experience and scale revenue.
Location: Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of retail customers, managing a one-to-many interface from contract signature through onboarding, ongoing account management, and retention/growth.
  • •Deliver customer service at scale for retail customers and distributors, and develop engagement strategy and content to enable continuous growth and self-support.
  • •Coordinate with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices/e-invoices, payments, and credits.
  • •Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development for the retail business.
  • •Identify top growing accounts by region and lead process/system enhancements to improve cross-functional handoffs, evolve the customer experience, and scale the business.
Travel: Low travel

Pay and Benefits

Salary: USD 115,000 - 155,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kPaid Parental

Key Requirements

  • •Bachelor’s degree in engineering or business, or a high school diploma/equivalency certificate with 5+ years of professional experience.
  • •1+ years of SQL or data analysis experience.
  • •3+ years of experience in a customer-facing role.
  • •Ability to read contract documents and discern requirements and deliverables.
  • •Must be available to work extended hours and/or weekends as needed to support milestones or operations shifts.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingActive listeningEmpathyResiliency
Languages:English
Tech Stack:SQL

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn