Help Desk Technician- MIDS - TS/SCI W/ POLY

General Dynamics
United States
Workplace: OnsiteFull timeUSD 29.52 - 32.63 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Technical support","Troubleshooting"]

Provide enterprise help desk support by troubleshooting network, desktop, and systems hardware and software for government customers. Work onsite at the Annapolis Junction location, supporting daily operations and ensuring technology remains reliable and secure. The role requires current Top Secret/SCI clearance (with ability to obtain TS/SCI + polygraph) and includes required certifications Security+CE and PWS 9.1, along with customer-focused technical support experience.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Help Desk Technician- MIDS - TS/SCI W/ POLY

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide enterprise help desk support by troubleshooting network, desktop, and systems hardware and software for government customers. Work onsite at the Annapolis Junction location, supporting daily operations and ensuring technology remains reliable and secure. The role requires current Top Secret/SCI clearance (with ability to obtain TS/SCI + polygraph) and includes required certifications Security+CE and PWS 9.1, along with customer-focused technical support experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • •Support day-to-day operations by helping ensure technology systems work reliably.
  • •Diagnose and resolve issues across hardware and software components.
  • •Assist with maintaining effective enterprise IT service delivery.
  • •Help ensure today is safe and tomorrow is smarter through reliable IT support.

Pay and Benefits

Salary: USD 29.52 - 32.63 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • •Education: High School Diploma/GED.
  • •Required Experience: 1+ years of related experience.
  • •Current Top Secret/SCI clearance.
  • •Required certifications: Security+CE and PWS 9.1.
Experience:1+ years
Education:High School
Skills:Customer serviceTechnical supportTroubleshooting
Certifications:Security+CEPWS 9.1

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn