Customer Success Representative (Deutschland)

CoVet - Veterinary AI Scribe and Copilot for Vets
Germany
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Organizational skills","Empathy","Customer orientation","Time management","Initiative"]

Own the end-to-end onboarding experience for veterinary customers, ensuring they successfully transition from sales to implementation and extract maximum value from the product. Deliver product trainings and demos, monitor customer satisfaction through regular check-ins, and proactively identify risks to resolve issues early. Partner closely with Sales, Engineering, Marketing, and Product to gather feedback, support feature adoption, and expand customer relationships through cross-sell and upsell.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CoVet - Veterinary AI Scribe and Copilot for Vets
CoVet - Veterinary AI Scribe and Copilot for Vets
1 month ago

Customer Success Representative (Deutschland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding experience for veterinary customers, ensuring they successfully transition from sales to implementation and extract maximum value from the product. Deliver product trainings and demos, monitor customer satisfaction through regular check-ins, and proactively identify risks to resolve issues early. Partner closely with Sales, Engineering, Marketing, and Product to gather feedback, support feature adoption, and expand customer relationships through cross-sell and upsell.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Guide the customer onboarding process and ensure a smooth transition from sales to implementation.
  • •Run product trainings and demos to help customers use the solutions effectively.
  • •Continuously monitor customer success through regular check-ins to track satisfaction and outcomes.
  • •Identify potential risks early and work with customers to solve challenges and strengthen the collaboration.
  • •Collaborate with Sales, Engineering, Marketing, and Product to capture customer feedback and develop suitable solutions.

Pay and Benefits

Perks:Remote WorkAnnual Bonus

Key Requirements

  • •At least 3 years of experience in customer success, account management, or a similar customer-facing role.
  • •Experience in the veterinary or companion animal (heimtier) industry is a plus.
  • •Strong communication and interpersonal skills, with the ability to build long-term customer relationships.
  • •Strong problem-solving skills, including experience analyzing and addressing customer issues.
  • •Experience with CRM systems (e.g., Salesforce or HubSpot) and customer success tools.
Experience:3+ yearsVeterinarySaaS
Skills:CommunicationInterpersonal skillsProblem-solvingOrganizational skillsEmpathyCustomer orientationTime managementInitiative
Languages:English
Tech Stack:SalesforceHubSpotCRM

Company Brief

CoVet - Veterinary AI Scribe and Copilot for Vets
Provides an AI-powered scribe and copilot tailored for veterinarians, automating medical note-taking, streamlining workflows, and integrating with clinical records to improve efficiency and accuracy in veterinary practices.
Industry: Pets & Animal Health
Website