Client Solution Manager - Retail & Ecom, Vietnam

TikTok
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Analytical thinking","Strategic thinking","Business planning","Ownership","Execution","Stakeholder management","Communication"]

Serve as a consultative partner for retail and e-commerce brands, guiding product adoption and helping align marketing objectives to business goals. Manage post-sale relationships, advise on media plans, oversee campaign setup checks, monitor performance, and provide optimization recommendations. Lead client education through narratives, workshops, and business reviews, using measurement solutions (e.g., Pixels and effectiveness tools) to build test-and-learn plans, report insights, and drive revenue impact alongside internal teams.

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FursaFursa
TikTok
TikTok
4 hours ago

Client Solution Manager - Retail & Ecom, Vietnam

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a consultative partner for retail and e-commerce brands, guiding product adoption and helping align marketing objectives to business goals. Manage post-sale relationships, advise on media plans, oversee campaign setup checks, monitor performance, and provide optimization recommendations. Lead client education through narratives, workshops, and business reviews, using measurement solutions (e.g., Pixels and effectiveness tools) to build test-and-learn plans, report insights, and drive revenue impact alongside internal teams.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Act as a consultant to clients and internal stakeholders, supporting product adoption, strategy, and optimizations tied to client business goals.
  • •Stay current on product developments, market/vertical trends, and competitor activity to recommend next steps for clients and agencies.
  • •Build Test & Learn plans using measurement solutions (e.g., BLS, CLS, Ad Effectiveness) across full-funnel solutions.
  • •Manage and grow post-sale relationships, including campaign setup checks, performance monitoring, and optimization recommendations.
  • •Partner with internal teams to drive product adoption and track revenue attainment and impact on the book of business.

Key Requirements

  • •Bachelor’s degree or above in Marketing, Business, Advertising, Media, Communications, or a related field.
  • •3+ years of experience in digital advertising, media planning, sales, marketing, business development, or related commercial functions.
  • •Proven track record of delivering revenue growth and exceeding business targets.
  • •Strong understanding of digital advertising, media planning, branding/performance marketing, and marketing measurement.
  • •Experience managing senior stakeholders, including C-level executives and agency leadership teams.
Experience:Digital advertisingMedia planningSalesMarketingBusiness developmentE-commercePerformance marketing
Education:Bachelor's in Marketing, Business, Advertising, Media, Communications, or related fields
Skills:Analytical thinkingStrategic thinkingBusiness planningOwnershipExecutionStakeholder managementCommunication
Tech Stack:TikTokTikTok ShopPixelsMMPsBLSCLSAd Effectiveness

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn