Customer Service Representative

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Problem-solving","Teamwork","Attention to detail"]

Serve as the primary point of contact for walk-ins, phone orders, and will call, providing product knowledge, recommendations, and upsell options to help customers grow their landscape businesses. Build sales orders, assist with loading merchandise, and make follow-up calls to generate additional business. Resolve complaints professionally, maintain a clean and well-stocked sales center, and support receiving/shipping and warehouse duties.

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Pool Corporation
Pool Corporation
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for walk-ins, phone orders, and will call, providing product knowledge, recommendations, and upsell options to help customers grow their landscape businesses. Build sales orders, assist with loading merchandise, and make follow-up calls to generate additional business. Resolve complaints professionally, maintain a clean and well-stocked sales center, and support receiving/shipping and warehouse duties.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet walk-in and phone customers, listen to understand needs, and provide exceptional service with a positive attitude.
  • •Recommend product solutions, upsell options, and complimentary items that help customers improve profitability.
  • •Prepare sales orders and assist customers in selecting and loading merchandise.
  • •Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • •Resolve customer complaints professionally and in a timely manner while maintaining a clean, organized, well-stocked sales center.

Pay and Benefits

Salary: USD 18 - 20 hourly
Perks:Health InsurancePrescriptionDentalVisionLife Insurance401kEquityEmployee AssistanceLearning Budget

Key Requirements

  • •Strong customer-service attitude.
  • •Self-motivated, detail-oriented, and able to thrive in a fast-paced environment serving business owners with urgent needs.
  • •Clear spoken and written communication, critical thinking to identify solutions.
  • •Good computer and record-keeping skills with aptitude to learn evolving systems and handheld technology.
  • •Ability to lift and move items up to 20 pounds frequently and up to 75 pounds occasionally; possess or obtain forklift certification.
Education:High School in High school diploma or GED
Skills:Customer serviceCommunicationProblem-solvingTeamworkAttention to detail
Certifications:Forklift certification
Languages:EnglishSpanish
Tech Stack:ComputerRecord-keepingHandheld technology

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn