Universal Banker

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Provide first-point customer service in a branch, educating customers on HSBC digital platforms and fraud awareness while taking ownership of enquiries through to resolution. Identify customers who may be vulnerable or have complex needs, and support their banking choices to ensure financial inclusion. Work within a branch customer service team with full training in-branch on systems, products, and a 9-day course delivered over 3 weeks.

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FursaFursa
HSBC
HSBC
5 hours ago

Universal Banker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-point customer service in a branch, educating customers on HSBC digital platforms and fraud awareness while taking ownership of enquiries through to resolution. Identify customers who may be vulnerable or have complex needs, and support their banking choices to ensure financial inclusion. Work within a branch customer service team with full training in-branch on systems, products, and a 9-day course delivered over 3 weeks.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Serve as the first point of contact for customers in the branch customer service team and deliver an exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Help customers with more complex banking needs to ensure they feel supported in their choices.
  • •Take ownership of customers’ individual needs and resolve enquiries end-to-end.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:PensionHealth InsuranceLife AssuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution and deliver a personalised, friendly, efficient service.
  • •Be resilient in a continuous changing environment.
  • •Passion for delivering outstanding customer experience and going above and beyond for customers.
  • •Previous customer service experience is helpful (but not essential).
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn