Sr. Associate Account Management

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: CybersecurityExperience: 2+ yearsSkills: ["Analytical","Investigative","Problem-solving","Incident response","Compliance"]

Monitor and investigate inbound and outbound email traffic for spam, phishing, spoofing, and abuse patterns. Perform log analysis with Splunk to detect anomalies and emerging threats, validate SPF/DKIM/DMARC authentication, and execute mitigations such as blocking, quarantining, and escalation per SOPs. Support incident response with thorough documentation and audit trails while meeting SLAs in a 24x7 operations environment.

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FursaFursa
Sutherland
Sutherland
19 hours ago

Sr. Associate Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Monitor and investigate inbound and outbound email traffic for spam, phishing, spoofing, and abuse patterns. Perform log analysis with Splunk to detect anomalies and emerging threats, validate SPF/DKIM/DMARC authentication, and execute mitigations such as blocking, quarantining, and escalation per SOPs. Support incident response with thorough documentation and audit trails while meeting SLAs in a 24x7 operations environment.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns.
  • •Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats.
  • •Execute mitigations (blocking, quarantining, escalation) in line with defined SOPs.
  • •Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies.
  • •Support incident response by documenting findings, maintaining audit trails, and escalating critical risks.

Key Requirements

  • •2+ years of experience in email operations, Trust & Safety, or SOC environments.
  • •Working knowledge of SMTP, SPF, DKIM, and DMARC and email delivery infrastructure.
  • •Hands-on Splunk experience for log analysis of anomalies and suspicious behavior.
  • •Strong analytical, investigative, and problem-solving skills.
  • •Ability to work shifts in a 24x7 operational environment.
Experience:2+ years
Skills:AnalyticalInvestigativeProblem-solvingIncident responseCompliance
Languages:English
Tech Stack:SplunkSMTPSPFDKIMDMARC

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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