Application Engr I

Honeywell
Bengaluru
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 2-5 yearsEducation: bachelorsSkills: ["Multitasking","Time management","Communication","Customer service orientation","Teamwork"]

Provide remote technical support and maintenance for HCI products/services to internal affiliates and external end-user customers. Deliver support contract services (including BGP/BGP+ and Connected Services Offering), monitor system health, analyze alerts, execute audit checklists, and manage cases with strong documentation. Maintain customer satisfaction and SLA-aligned response/resolution, report to regional stakeholders, and share knowledge through knowledge articles while working closely with the GTAC team to reduce resolution time.

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FursaFursa
Honeywell
Honeywell
1 day ago

Application Engr I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide remote technical support and maintenance for HCI products/services to internal affiliates and external end-user customers. Deliver support contract services (including BGP/BGP+ and Connected Services Offering), monitor system health, analyze alerts, execute audit checklists, and manage cases with strong documentation. Maintain customer satisfaction and SLA-aligned response/resolution, report to regional stakeholders, and share knowledge through knowledge articles while working closely with the GTAC team to reduce resolution time.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Deliver support services under the Support contract (including BGP, BGP+ and Connected Services Offering).
  • •Provide effective remote support and services to customers and manage customer expectations for retention.
  • •Perform system health monitoring and alert analysis via UDC and Honeywell Enabled service.
  • •Execute GTAC and other standard audit checklists and report out to regional stakeholders.
  • •Maintain strong case documentation, proactively manage customer questions/issues within SLA timing, and share knowledge via knowledge articles.

Key Requirements

  • •Engineering degree in Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS.
  • •2–5 years of experience in system engineering, operations, or services support within the industrial automation industry.
  • •Strong diagnostic, analytical, troubleshooting, and problem-solving skills.
  • •Proficient in troubleshooting/configuring one or more HCI GTAC-supported products (e.g., DynAMo Suites, APM, PHD).
  • •Proficient in one or more: Python or PowerShell scripting, and system remote monitoring tools.
Experience:2-5 yearsIndustrial automation
Education:Bachelor's in Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS
Skills:MultitaskingTime managementCommunicationCustomer service orientationTeamwork
Languages:English
Tech Stack:DynAMo SuitesAPMPHDHCIGTACUDCHoneywell Enabled servicePythonPowerShellRemote monitoring toolsGSMBGPBGP+Connected Services Offering

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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