Senior Customer Success Manager

LexisNexis Risk Solutions
New York
Workplace: OnsiteFull timeUSD 71,000 - 118,300 annuallyFunction: Customer Success & Account ManagementSkills: ["Listening","Interpersonal skills","Relationship building","Communication","Autonomy"]

Own onboarding and implementation of the US reward product for new and existing customers, ensuring a seamless customer experience and successful product adoption. Deliver online and occasional in-person training, run data-driven outreach to improve engagement, and troubleshoot issues while supporting helpdesk inquiries. Build account plans aligned to customer goals, maintain accurate engagement records, and share account insights with Customer Success and Data Operations leadership to improve process and product.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
3 days ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own onboarding and implementation of the US reward product for new and existing customers, ensuring a seamless customer experience and successful product adoption. Deliver online and occasional in-person training, run data-driven outreach to improve engagement, and troubleshoot issues while supporting helpdesk inquiries. Build account plans aligned to customer goals, maintain accurate engagement records, and share account insights with Customer Success and Data Operations leadership to improve process and product.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard and implement Brightmine products for new and existing customers, supporting product adoption and transition to ongoing account management.
  • •Deliver training sessions to enhance user understanding, focusing on data utilization and market data.
  • •Execute a customer engagement strategy that drives account success and retention.
  • •Problem-solve and troubleshoot customer issues in a repeatable manner while supporting helpdesk inquiries and user access.
  • •Maintain account records and provide regular updates and insights on account status, plans, and customer trends to leadership and Data Operations.
Travel: Low travel

Pay and Benefits

Salary: USD 71,000 - 118,300 annually

Key Requirements

  • •Proven customer service experience, including delivering training to customers or internal teams.
  • •People-oriented with strong listening and interpersonal skills.
  • •Commercial acumen with strong time management.
  • •Experience building and maintaining relationships with internal and external stakeholders.
  • •Intermediate or advanced Excel skills; experience working with semi-complex datasets/payroll data is a plus.
Experience:Payroll dataDatasets
Skills:ListeningInterpersonal skillsRelationship buildingCommunicationAutonomy
Tech Stack:Excel

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn