11 hours ago

Enterprise Customer Success Team Lead DACH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and grow SoSafe’s first Enterprise Customer Success team for DACH, coaching Enterprise CSMs to drive retention, net revenue retention, and expansion across strategic accounts. Own enterprise account strategy, build executive relationships, manage escalations, and translate company vision into account execution. Partner with Sales, Marketing, and Partners to align go-to-market efforts, analyze account health data, and improve processes and tooling to scale enterprise-grade delivery.

Location: Cologne, Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, guide, and support a team of Enterprise Customer Success Managers, driving retention and expansion metrics across strategic accounts
•Build and own enterprise account strategy, including risk management, expansion planning, and executive sponsorship programs
•Coach the team to navigate complex multi-stakeholder buying and renewal environments, including negotiation strategy and commercial structuring
•Engage with C-level and senior stakeholders to build executive relationships, resolve escalations, and reinforce long-term partnership value
•Collaborate with Sales, Marketing, and Partner leadership on enterprise/regional go-to-market, and use account health data to shape targeted strategies

Travel: High travel

Pay and Benefits

Perks:Paid LeaveLearning BudgetTech EquipmentAnnual Bonus

Key Requirements

•10+ years Customer Success experience in a fast-growing B2B SaaS company, with meaningful time managing enterprise or strategic accounts
•3+ years leading Enterprise Customer Success teams
•Ability to build relationships with and influence senior/C-level stakeholders externally and internally
•Commercial acumen with comfort quantifying ROI/value for large accounts
•Fluent in English and German, with ability to travel ~30% for customer and industry events

Experience:B2B SaaSEnterprise customer successCybersecurity

Skills:CoachingRelationship buildingEscalation managementCommercial acumenCommunication

Languages:EnglishGerman

Company Brief

SoSafe

SoSafe provides security awareness training and simulated phishing solutions to help organizations reduce human risk. Their platform offers interactive lessons, campaigns, and analytics to improve employee security behavior and measure organizational resilience.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Cologne, Germany

Founded: 2018

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SoSafe

11 hours ago

Enterprise Customer Success Team Lead DACH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Cologne, Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, guide, and support a team of Enterprise Customer Success Managers, driving retention and expansion metrics across strategic accounts
•Build and own enterprise account strategy, including risk management, expansion planning, and executive sponsorship programs
•Coach the team to navigate complex multi-stakeholder buying and renewal environments, including negotiation strategy and commercial structuring
•Engage with C-level and senior stakeholders to build executive relationships, resolve escalations, and reinforce long-term partnership value
•Collaborate with Sales, Marketing, and Partner leadership on enterprise/regional go-to-market, and use account health data to shape targeted strategies

Travel: High travel

Pay and Benefits

Perks:Paid LeaveLearning BudgetTech EquipmentAnnual Bonus

Key Requirements

•10+ years Customer Success experience in a fast-growing B2B SaaS company, with meaningful time managing enterprise or strategic accounts
•3+ years leading Enterprise Customer Success teams
•Ability to build relationships with and influence senior/C-level stakeholders externally and internally
•Commercial acumen with comfort quantifying ROI/value for large accounts
•Fluent in English and German, with ability to travel ~30% for customer and industry events

Experience:B2B SaaSEnterprise customer successCybersecurity

Skills:CoachingRelationship buildingEscalation managementCommercial acumenCommunication

Languages:EnglishGerman

Company Brief

SoSafe

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Cologne, Germany

Founded: 2018

Website LinkedIn