Customer Success Manager - Barcelona

Relevance AI
Barcelona
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Strategic thinking","Account management","Presentation"]

Manage a portfolio of enterprise accounts post-implementation, driving adoption, retention, and expansion of Relevance AI’s agentic platform. Lead strategic post-sales engagements with champions and C-suite, collaborate with Solutions Architects to navigate technical needs, and define AI transformation roadmaps to maximize ROI across a sophisticated book of business.

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FursaFursa
Relevance AI
Relevance AI
2 months ago

Customer Success Manager - Barcelona

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage a portfolio of enterprise accounts post-implementation, driving adoption, retention, and expansion of Relevance AI’s agentic platform. Lead strategic post-sales engagements with champions and C-suite, collaborate with Solutions Architects to navigate technical needs, and define AI transformation roadmaps to maximize ROI across a sophisticated book of business.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of enterprise accounts post-implementation, maintaining relationships with day-to-day champions and executive sponsors.
  • •Drive health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
  • •Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build renewal and growth plans for each account.
  • •Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
  • •Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.

Pay and Benefits

Equity and Bonus:Equity
Perks:EsopParental LeaveMilestone MerchAi Productivity

Key Requirements

  • •3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
  • •Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
  • •Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
  • •Excellent discovery and consultative communication skills, including the confidence to ask thoughtful, challenging questions and navigate complex conversations.
  • •Strategic mindset with the ability to manage a portfolio of approximately 15-20 accounts, assess customer health, and prioritize actions that drive retention and expansion.
Experience:3+ yearsB2B SaaSEnterprise softwareAI
Skills:CommunicationRelationship-buildingStrategic thinkingAccount managementPresentation
Tech Stack:SaaSCRMAI

Company Brief

Relevance AI
Provides a no-code platform to build and manage AI agents and agent teams for automating reasoning tasks, enabling businesses to create workflow automation, semantic search, and vector-based AI applications.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Surry Hills, Australia
Founded: 2020
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor