Contact Centre Representative II (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer enquiries for HSBC products and services through phone, email, and real-time communications, including credit cards, general banking services, personal online investing, and payments. Identify customer needs, recommend suitable products and services, and provide clear, practical solutions for customer issues. Deliver high-quality customer service while working collaboratively as part of the contact centre team, including shift arrangements.

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FursaFursa
HSBC
HSBC
5 hours ago

Contact Centre Representative II (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle customer enquiries for HSBC products and services through phone, email, and real-time communications, including credit cards, general banking services, personal online investing, and payments. Identify customer needs, recommend suitable products and services, and provide clear, practical solutions for customer issues. Deliver high-quality customer service while working collaboratively as part of the contact centre team, including shift arrangements.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer customer enquiries on credit cards, general banking services, personal online investing, and payments via phone, email, and real-time communication tools.
  • •Discover customer needs and recommend appropriate products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on circumstances to help resolve customer difficulties and improve customer satisfaction.
  • •Provide high-quality service to ensure customer needs are met.
  • •Work collaboratively within the team as part of the contact centre operations.

Key Requirements

  • •Have a strong customer service mindset and be willing to work in customer service roles.
  • •Fluent Cantonese with clear thinking and strong verbal expression for communication.
  • •Good teamwork spirit.
  • •Have some English communication and reading/writing ability; able to accept shift arrangements (preferred).
  • •Be able to handle customer enquiries related to credit cards, general banking services, personal online investing, and payments.
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn