Director, Business Process Ownership

USAA
San Antonio, Plano, Phoenix, Charlotte
Workplace: HybridFull timeUSD 127,310 - 243,340 annuallyFunction: Executive & General ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Organizational agility","Partnership building","Leadership","Risk mitigation","Continuous improvement"]

Lead a team responsible for end-to-end business process ownership, collaborating with enterprise partners to define business rules, gather requirements, and manage process artifacts. Drive process improvement by identifying gaps, recommending solutions, and monitoring key performance indicators using reporting, data, and analytics. Ensure operational risk mitigation through effective controls, governance, and disciplined execution across methodologies like Agile, Lean, Six Sigma, and Waterfall.

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FursaFursa
USAA
USAA
21 hours ago

Director, Business Process Ownership

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team responsible for end-to-end business process ownership, collaborating with enterprise partners to define business rules, gather requirements, and manage process artifacts. Drive process improvement by identifying gaps, recommending solutions, and monitoring key performance indicators using reporting, data, and analytics. Ensure operational risk mitigation through effective controls, governance, and disciplined execution across methodologies like Agile, Lean, Six Sigma, and Waterfall.
Location: San Antonio, Plano, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead a team focused on process ownership and improving business results by identifying process gaps, recommending solutions, and monitoring key performance indicators.
  • •Align with enterprise partners to define backlog, prioritize it against business deliverables, and ensure execution of outputs.
  • •Define, develop, and evaluate performance metrics; oversee reporting, data, and analytics to measure process and project performance and inform stakeholders.
  • •Ensure risk mitigation through diagnosing and resolving risk opportunities, and managing controls so risks are identified, measured, monitored, and mitigated.
  • •Use prescribed project execution methodologies (Agile, Six Sigma, Lean, Waterfall) and manage employee recruiting, development, retention, coaching, performance management, and managerial activities.

Pay and Benefits

Salary: USD 127,310 - 243,340 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; OR 4 years of relevant education and/or experience.
  • •8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
  • •3 years of direct team lead, supervisory or management experience.
  • •Extensive experience applying process management methodologies, standards, and policies within a regulated environment.
  • •Experience gathering and assessing performance metrics to ensure efficient and effective processes.
Experience:8+ yearsRegulated environment
Education:Bachelor's
Skills:Organizational agilityPartnership buildingLeadershipRisk mitigationContinuous improvement

Eligibility

Visa:H1BTN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn