Customer Experience Customer Success Specialist

Cisco
London
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 10+ yearsSkills: ["Communication","Strategic planning","Self-motivated","Execution","Mentoring"]

Drive customer technology adoption and value realization across strategic enterprise segments, using AI-driven insights to tailor technical adoption planning and execution. Lead adoption business reviews, enablement programs, and alignment workshops to ensure successful onboarding, adoption, and renewals. Partner with Sales, CX leadership, accounts, and product teams to address barriers, de-risk deployments through labs and telemetry, and turn field signals into product improvements that accelerate long-term outcomes.

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FursaFursa
Cisco
Cisco
3 days ago

Customer Experience Customer Success Specialist

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Last checked: 6 hours agoStatus: Live

Job Summary

Drive customer technology adoption and value realization across strategic enterprise segments, using AI-driven insights to tailor technical adoption planning and execution. Lead adoption business reviews, enablement programs, and alignment workshops to ensure successful onboarding, adoption, and renewals. Partner with Sales, CX leadership, accounts, and product teams to address barriers, de-risk deployments through labs and telemetry, and turn field signals into product improvements that accelerate long-term outcomes.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure adoption of software and customer value realization to drive successful renewals and business growth.
  • •Develop and orchestrate technical adoption planning (TAP) execution, aligning TAPs with customer goals and broader account lifecycle motions.
  • •Run adoption business reviews to assess usage state, blockers, and market trends, updating TAPs using AI analytics to forecast needs.
  • •Deliver advanced technical enablement and expert guidance (e.g., executive briefings, architecture-specific workshops, and cross-functional onboarding programs).
  • •Collaborate across customer success, accounts, sales, partners, and product teams to de-risk deployments, address product concerns, and improve usability and serviceability.

Key Requirements

  • •Bachelor’s or Master’s degree in a Networking or Cyber Security-related discipline with 10+ years of experience in a technical customer-facing role.
  • •Industry certifications: CCNP, CCIE (Enterprise or Security), and/or CISSP (or equivalent demonstrable experience).
  • •Experience with network design and deployment across LAN and WAN.
  • •Expert experience of DNS, Proxy, Firewall, Endpoint, NDR, and networking/security concepts.
  • •Excellent communication and strategic planning skills with a strong focus on execution.
Experience:10+ yearsNetworkingCyber securityEnterpriseCustomer success
Education:
Skills:CommunicationStrategic planningSelf-motivatedExecutionMentoring
Certifications:CCNPCCIECISSP
Tech Stack:AIDNSProxyFirewallEndpointNDRLANWAN

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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