Fraud & Dispute Ops Specialist

Imprint
United States
Workplace: RemoteContractUSD 25 - 25 hourlyFunction: IT Operations (Systems/Network Admin)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Analytical thinking","Attention to detail","Organization","Problem-solving"]

Join the Fraud Operations team to review potentially fraudulent activity, process identity theft and dispute claims, and monitor live transactions. You’ll resolve disputes end-to-end, communicate with cardholders, and drive fraud KPI improvements while balancing multiple tasks in a remote, risk-focused fintech environment. This role supports risk strategy and regulatory compliance within a fast-growing consumer credit platform.

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FursaFursa
Imprint
Imprint
4 months ago

Fraud & Dispute Ops Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Join the Fraud Operations team to review potentially fraudulent activity, process identity theft and dispute claims, and monitor live transactions. You’ll resolve disputes end-to-end, communicate with cardholders, and drive fraud KPI improvements while balancing multiple tasks in a remote, risk-focused fintech environment. This role supports risk strategy and regulatory compliance within a fast-growing consumer credit platform.
Location: United States
Workplace: Remote
Employment Type: Contract
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Review daily applications and existing account portfolio cases flagged for fraud and make first/third party fraud determinations per procedures.
  • •Monitor live transaction activity to identify high-risk activity stemming from fraud scenarios.
  • •Manage and resolve customer dispute claims end-to-end, including communication with the account holder and filing claims through portals.
  • •Drive performance on Fraud KPIs to reduce fraud loss while maintaining a positive experience for genuine applicants.
  • •Balance multiple tasks to maintain high productivity, urgency, and quality in case decisions.

Pay and Benefits

Salary: USD 25 hourly
Equity and Bonus:Equity
Perks:Health InsuranceEquityParental Leave

Key Requirements

  • •High School Diploma or GED or equivalent certification
  • •2+ years of fraud investigations experience related to transaction monitoring, applications, disputes, and/or BSA/AML monitoring
  • •Ability to dive into situations to identify patterns
  • •Ability to work independently to resolve cases under service level agreements
  • •Strong verbal and written communication skills
  • •Strong analytical skills to track, understand and act to meet metrics and KPIs
  • •Exceptional organization and attention to detail
  • •Commitment to personal growth and development
Experience:2+ yearsFintechPaymentsFinancial services
Education:High School
Skills:CommunicationAnalytical thinkingAttention to detailOrganizationProblem-solving

Company Brief

Imprint
Builds a modern co-branded financial platform that partners with consumer brands to design, launch, and operate credit, deposit, and loyalty products that drive engagement, spend, and long-term customer value.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.0
WebsiteLinkedInGlassdoor