Technical Success Architect - Slack

Salesforce
Bengaluru, Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Excellent written and verbal communication","Presentation skills","Customer collaboration","Technical discovery","Translating complex issues"]

Join Slack’s Customer Success organization as a Technical Success Architect, acting as a trusted technical advisor to enterprise customers and partners. Design and govern integrations at scale across identity, security, data, AI, and system-to-system workflows. Lead technical discovery, educate customers on Slack features and automations, advise on APIs and extensibility, and help drive adoption through workshops, recommendations, and support of high-severity issue triage.

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FursaFursa
Salesforce
Salesforce
19 hours ago

Technical Success Architect - Slack

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Join Slack’s Customer Success organization as a Technical Success Architect, acting as a trusted technical advisor to enterprise customers and partners. Design and govern integrations at scale across identity, security, data, AI, and system-to-system workflows. Lead technical discovery, educate customers on Slack features and automations, advise on APIs and extensibility, and help drive adoption through workshops, recommendations, and support of high-severity issue triage.
Location: Bengaluru, Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Understand customer challenges and priorities to drive business value through Slack.
  • •Facilitate customer-facing workshops and discovery with technical teams to understand use-cases, integration points, and outcomes.
  • •Develop deep understanding of Slack feature release technical specs to support technical questions and demonstrate use-cases to stakeholders.
  • •Partner with customers to achieve business goals by providing timely, proactive architecture and integration recommendations.
  • •Proactively engage with product and technical support teams and advocate for customers during triage and resolution of high-severity cases.

Key Requirements

  • •5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in SaaS or PaaS.
  • •Strong understanding of at least one object-oriented programming language such as Java, JavaScript, Node.js, SQL, or Python.
  • •Interest, educational background, or delivery expertise in Generative AI technologies.
  • •Hands-on proficiency with data exchanges and APIs.
  • •Bachelor’s degree in a technical discipline (or equivalent additional experience).
Experience:5+ yearsSaaSPaaS
Education:Bachelor's in technical discipline
Skills:Excellent written and verbal communicationPresentation skillsCustomer collaborationTechnical discoveryTranslating complex issues
Tech Stack:SlackJavaJavaScriptNode.jsSQLPythonAPIsIdentity managementEDiscoveryData loss preventionSalesforceGenerative AIAIObject-oriented programming

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor