NTT

1 day ago

Systems Integration Senior Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Join the ServiceNow team as a senior integration specialist, supporting case management lifecycle and resolution workflows in a ServiceNow CSM/FSO environment. Facilitate Scrum ceremonies and help coach agile teams while translating between technical platform groups and business operations audiences. Define user stories, acceptance criteria, and priorities based on business value, and apply integration patterns (e.g., REST APIs, Integration Hub, Service Exchange) to enable effective platform functionality in regulated financial services.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support ServiceNow CSM/FSO case management lifecycle activities, including SLA/entitlement management and resolution workflows.
•Facilitate Scrum ceremonies and coach agile teams to improve delivery and adoption.
•Create and refine user stories with acceptance criteria and prioritize work based on business value.
•Apply integration patterns and ServiceNow AI capabilities to enable effective service workflows.
•Translate between technical platform teams and business operations audiences to align outcomes.

Key Requirements

•3–5+ years as a Product Manager, Product Owner, or Platform Manager in a ServiceNow CSM and/or FSO environment.
•Experience with case management lifecycle, including case creation, assignment, routing, prioritization, SLA/entitlement management, and resolution workflows.
•Hands-on experience facilitating Scrum ceremonies and coaching agile teams (Scrum Master, Agilist, or equivalent).
•Experience writing user stories, defining acceptance criteria, and prioritizing based on business value in a regulated financial services environment.
•Familiarity with ServiceNow FSO scoped applications (e.g., Loan Ops, Card Ops, Payment Ops, Deposit Ops) and strong stakeholder management.

Experience:3+ yearsServiceNowCSMFSORegulated financial servicesAgile

Skills:Stakeholder managementAgile coachingRequirements translationPrioritizationCollaboration

Certifications:CSACIS-CSMCIS-FSOCertified Application DeveloperCSMCSPOSAFe PO/PMPSMPSPO

Tech Stack:ServiceNowServiceNow CSMServiceNow FSOScrumKanbanSAFeCSMFSONow AssistVirtual AgentPredictive IntelligenceAI AgentsCommon Service Data Model (CSDM)Financial Services Data ModelScripted REST APIsIntegration HubService ExchangeUser storiesAcceptance criteriaSLA

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT