Senior Coordinator, SMB Growth

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 2-3 yearsSkills: ["Objection handling","Persuasiveness","Urgency","Problem-solving","Relationship building","Target-oriented","Resilient","Teamwork","Adaptability","Communication"]

Own a portfolio of partner accounts, using phone-based selling to drive and grow revenue while providing operational support as needed. Track performance metrics, maintain compliance with Foodpanda operational standards, and meet daily targets for calls and sales. Ensure accurate documentation, partner approvals, and systems processing. Bring strong objection handling, urgency, and problem-solving, backed by sales-minded, data-sensitive client management experience.

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FursaFursa
Delivery Hero
Delivery Hero
5 hours ago

Senior Coordinator, SMB Growth

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own a portfolio of partner accounts, using phone-based selling to drive and grow revenue while providing operational support as needed. Track performance metrics, maintain compliance with Foodpanda operational standards, and meet daily targets for calls and sales. Ensure accurate documentation, partner approvals, and systems processing. Bring strong objection handling, urgency, and problem-solving, backed by sales-minded, data-sensitive client management experience.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Marketing & Growth
Seniority: Entry level

Key Responsibilities

  • •Manage and grow revenue for each partner account.
  • •Provide operational support when needed.
  • •Monitor account performance metrics and ensure compliance with Foodpanda operational standards.
  • •Meet daily productivity expectations for calls and sales.
  • •Maintain requirements around documentation accuracy, partner approval, and systems processing.

Key Requirements

  • •2 to 3 years experience in a client management role.
  • •Comfort making outbound calls via digital communication tools for extended periods (100% virtual Account Management).
  • •Effective English communication; added advantage for speaking, reading & Cantonese.
  • •Data-sensitive and sales-minded with a consultative-sale approach.
  • •Comfort using online business tools such as Google applications; Salesforce experience is a plus.
Experience:2-3 years
Skills:Objection handlingPersuasivenessUrgencyProblem-solvingRelationship buildingTarget-orientedResilientTeamworkAdaptabilityCommunication
Languages:EnglishCantonese
Tech Stack:Google applicationsSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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