Director, Services

Jasper
United States
Workplace: RemoteFull timeUSD 184,000 - 230,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Player-coach leadership","Customer-facing communication","Cross-functional influence","Empathy","Restructuring leadership"]

Own the strategy, operating model, and growth of the Services organization as Jasper shifts to a services-led motion. Lead three pillars—implementation, enablement, and advisory—building consultative onboarding, formal learning-based training, and an AI adoption advisory practice. Define the services commercial model, partner across Sales and Customer Success, and establish the operational backbone for delivery measurement, capacity planning, and true engagement margin.

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Jasper
Jasper
1 month ago

Director, Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the strategy, operating model, and growth of the Services organization as Jasper shifts to a services-led motion. Lead three pillars—implementation, enablement, and advisory—building consultative onboarding, formal learning-based training, and an AI adoption advisory practice. Define the services commercial model, partner across Sales and Customer Success, and establish the operational backbone for delivery measurement, capacity planning, and true engagement margin.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define and own the vision, strategy, and operating model for Services across implementation, enablement, and advisory.
  • •Lead, coach, and develop a multidisciplinary Services team operating as a hands-on player-coach.
  • •Up-level implementation into consultative, outcomes-driven onboarding that compresses time-to-value.
  • •Build enablement through productized-yet-bespoke training grounded in formal learning methodology.
  • •Define Services commercial model and operational backbone for delivery measurement, capacity planning, and engagement margin.

Pay and Benefits

Salary: USD 184,000 - 230,000 annually
Perks:Health InsuranceDentalVision401kEquityPaid LeaveLearning BudgetHome Office

Key Requirements

  • •10+ years leading professional services, customer success, implementation, or solutions delivery in SaaS/AI/enterprise software, including experience leading both managers and senior ICs.
  • •AI fluency with working knowledge of core concepts (LLMs, agents, copilots, tokens/credits, context windows, RAG, and data governance) applied to customer services.
  • •A commercialization mindset to evaluate fit for purpose, define pricing and packaging, and grow Services as a revenue-relevant motion.
  • •Player-coach leadership—hands-on with customers and process rather than operating only at a distance.
  • •Experience leading through a restructure or reorg, rallying people around a new vision with empathy.
Experience:10+ yearsSaaSAIEnterprise softwareProfessional servicesCustomer success
Skills:Player-coach leadershipCustomer-facing communicationCross-functional influenceEmpathyRestructuring leadership
Tech Stack:LLMsAgentsCopilotsTokensCreditsContext windowsRAGData governanceProfessional-services automationCurriculum designResource capacity planningTime tracking

Company Brief

Jasper
Provides a generative AI platform built for marketing teams to create and manage content at scale, offering specialized AI agents, content pipelines, and brand controls to accelerate marketing workflows.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor