Senior Technical Program Manager

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Stakeholder management","Cross-functional alignment","Risk management","Continuous improvement","Influence without authority"]

Own end-to-end program management for a portfolio of high-impact initiatives in Global Customer Support & Digital Experience. Translate department priorities into integrated plans, schedules, and measurable outcomes while aligning cross-functional teams across Support, Product, Engineering, IT, Finance, and Operations. Build program health dashboards and governance artifacts (risk registers, decision logs, dependency maps) and drive execution improvements through reusable frameworks, operating cadences, and change management.

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FursaFursa
DocuSign
DocuSign
5 days ago

Senior Technical Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own end-to-end program management for a portfolio of high-impact initiatives in Global Customer Support & Digital Experience. Translate department priorities into integrated plans, schedules, and measurable outcomes while aligning cross-functional teams across Support, Product, Engineering, IT, Finance, and Operations. Build program health dashboards and governance artifacts (risk registers, decision logs, dependency maps) and drive execution improvements through reusable frameworks, operating cadences, and change management.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Integrate Support & Digital Experience planning and execution with corporate planning standards to reduce planning lag.
  • •Partner with cross-functional stakeholders (Support, Product, Engineering, IT, Finance, Operations) to scope, sequence, and execute high-priority programs with clear ownership and success measures.
  • •Provide program-level visibility into scope, progress, risks, decisions, and business outcomes using integrated schedules, dependency maps, risk registers, and decision logs.
  • •Drive end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring alignment to scope, timelines, and technical dependencies.
  • •Design reusable program frameworks, templates, and playbooks; run retrospectives and operating reviews; and lead transformation and change-management initiatives to sustain adoption.

Key Requirements

  • •8+ years of technical program management experience with 5+ years leading cross-functional technical programs.
  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent technical education and experience).
  • •Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement.
  • •Experience with SaaS platforms, data flows, integrations, APIs, and customer support/automation workflows.
  • •Hands-on use of program/portfolio management tools such as Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM.
Experience:8+ yearsSaaSCustomer supportProgram managementAutomation
Education:Bachelor's in Computer Science, Engineering, Information Systems, or a related technical field
Skills:Stakeholder managementCross-functional alignmentRisk managementContinuous improvementInfluence without authority
Certifications:PMPPgMPSAFeScrumLean Six Sigma
Languages:En-us
Tech Stack:JiraConfluenceAsanaSmartsheetServiceNow PPMSalesforceAPIsSQLTableauLLM-enabled workflowsAI/MLAutomation workflowsCustomer support systemsData flowsInternal tooling

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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