Senior Customer Success Account Manager

DocuSign
California, Illinois, Washington
Workplace: RemoteFull timeUSD 40.1 - 65.63 hourlyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Accountability","Strategic thinking","Trusted advisor","Consultative approach","Organization and prioritization","Written and verbal communication","Executive-level value conversations","Adaptability"]

Own renewals and drive adoption for a defined territory of large, high-growth enterprise customers. Serve as a trusted advisor to protect customer value through proactive risk mitigation, value-based renewal negotiations, and quarterly business reviews. Collaborate cross-functionally with Sales, Support, Consulting, Product, Pricing, Legal, and others to deliver measurable ROI, bookings/billings outcomes, and expansion opportunities while maintaining accurate forecasts and CRM hygiene.

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FursaFursa
DocuSign
DocuSign
20 hours ago

Senior Customer Success Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own renewals and drive adoption for a defined territory of large, high-growth enterprise customers. Serve as a trusted advisor to protect customer value through proactive risk mitigation, value-based renewal negotiations, and quarterly business reviews. Collaborate cross-functionally with Sales, Support, Consulting, Product, Pricing, Legal, and others to deliver measurable ROI, bookings/billings outcomes, and expansion opportunities while maintaining accurate forecasts and CRM hygiene.
Location: California, Illinois, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts.
  • •Identify and mitigate adoption and renewal risk through proactive stakeholder engagement and executive alignment.
  • •Deliver revenue, bookings, billings, and customer value targets while maintaining accurate territory forecasts.
  • •Lead win-win renewal negotiations and protect/enhance customer trust through value-based renewal motions.
  • •Conduct regular business reviews and develop adoption strategies to accelerate time to value and maximize ROI.
Travel: Low travel

Pay and Benefits

Salary: USD 40.1 - 65.63 hourly
Perks:Paid LeaveParental LeaveHealth InsurancePensionLearning Budget

Key Requirements

  • •5+ years of experience in sales, renewal management, account management, and/or customer success, ideally in SaaS.
  • •Experience with quota-carrying roles and consistently meeting key performance indicators.
  • •Track record in deal negotiation cycles and navigating internally and with customers in a trusted-advisor, consultative approach.
  • •BA/BS degree or equivalent work experience.
  • •Salesforce experience and strong written and verbal communication skills.
Experience:5+ yearsSaaS
Education:Bachelor's
Skills:AccountabilityStrategic thinkingTrusted advisorConsultative approachOrganization and prioritizationWritten and verbal communicationExecutive-level value conversationsAdaptability
Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor