Cengage Group

3 weeks ago

Customer Success Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 days agoStatus: Live

Job Summary

Develop strong product knowledge and align implementations to customer goals, building trusted relationships with school administrators and key stakeholders. Drive retention and expansion by coordinating with internal teams, guiding adoption, and mapping customer journeys to inform product roadmaps across multiple virtual locations in the US.

Location: New York, Connecticut, New Jersey, New Hampshire, Rhode Island, Vermont, Massachusetts

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain relationships with customers, acting as a trusted advisor to ensure retention and growth.
•Monitor implementation progress, anticipate issues, and proactively manage details to ensure successful outcomes.
•Develop strategic plans to build relationships with key roles (technology director, curriculum director, building administration, chairs, coaches).
•Collaborate with internal teams on onboarding, training, and customer support to inform product development roadmap.
•Engage customers through meetings, webinars, videos, emails, and calls to manage renewals and account success.

Pay and Benefits

Salary: USD 67,000 - 87,100 annually

Key Requirements

•Bachelor’s degree required.
•3-5 years’ of customer success, sales or education experience, or a combination of education and relevant experience.
•Understanding of and experience in implementing successful customer retention and growth strategies.
•Strong MS Office skills and Excel experience required.
•Ability to develop strong product knowledge and align product implementation to customer’s goals and outcomes.

Experience:3-5 years

Education:Bachelor's

Skills:CommunicationCustomer relationship managementPresentationProblem-solvingTeam collaboration

Tech Stack:Microsoft OfficeExcel

Company Brief

Cengage Group

Global education and learning company providing textbooks, digital course materials, online learning platforms, and instructional solutions for higher education, K–12, and workforce training programs.

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn

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Cengage Group

3 weeks ago

Customer Success Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 days agoStatus: Live

Job Summary

Location: New York, Connecticut, New Jersey, New Hampshire, Rhode Island, Vermont, Massachusetts

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain relationships with customers, acting as a trusted advisor to ensure retention and growth.
•Monitor implementation progress, anticipate issues, and proactively manage details to ensure successful outcomes.
•Develop strategic plans to build relationships with key roles (technology director, curriculum director, building administration, chairs, coaches).
•Collaborate with internal teams on onboarding, training, and customer support to inform product development roadmap.
•Engage customers through meetings, webinars, videos, emails, and calls to manage renewals and account success.

Pay and Benefits

Salary: USD 67,000 - 87,100 annually

Key Requirements

•Bachelor’s degree required.
•3-5 years’ of customer success, sales or education experience, or a combination of education and relevant experience.
•Understanding of and experience in implementing successful customer retention and growth strategies.
•Strong MS Office skills and Excel experience required.
•Ability to develop strong product knowledge and align product implementation to customer’s goals and outcomes.

Experience:3-5 years

Education:Bachelor's

Skills:CommunicationCustomer relationship managementPresentationProblem-solvingTeam collaboration

Tech Stack:Microsoft OfficeExcel

Company Brief

Cengage Group

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn