Technical Curriculum Developer

Freshworks
San Mateo
Workplace: HybridFull timeUSD 115,000 - 150,000 annuallyFunction: Education & TrainingExperience: 5-8 yearsSkills: ["Technical writing","Communication","Project management","Stakeholder management","Collaboration"]

Create engaging technical curriculum and digital learning experiences for partners and customer-facing technical teams. Design eLearning courses, certifications, assessments, simulations, videos, job aids, and learning paths, collaborating with technical subject matter experts and cross-functional partners to translate complex product concepts into clear, scalable content. Define learning objectives and course scope, measure effectiveness through feedback and outcomes, and continuously improve readiness programs for implementing Freshworks solutions.

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FursaFursa
Freshworks
Freshworks
2 days ago

Technical Curriculum Developer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Create engaging technical curriculum and digital learning experiences for partners and customer-facing technical teams. Design eLearning courses, certifications, assessments, simulations, videos, job aids, and learning paths, collaborating with technical subject matter experts and cross-functional partners to translate complex product concepts into clear, scalable content. Define learning objectives and course scope, measure effectiveness through feedback and outcomes, and continuously improve readiness programs for implementing Freshworks solutions.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths.
  • •Create polished multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360 (Storyline & Rise).
  • •Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex concepts into practical learning experiences.
  • •Assess learning needs to define course scope, learning objectives, content structure, and assessments aligned to learner and stakeholder requirements.
  • •Build readiness programs, measure learning effectiveness through assessments and feedback, and continuously improve content based on results.

Pay and Benefits

Salary: USD 115,000 - 150,000 annually
Equity and Bonus:Equity
Perks:DentalMedicalVisionDisability InsuranceLife InsuranceEquityPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS/technology environment.
  • •Ability to create polished multimedia learning content (eLearning, video, audio, and interactive experiences).
  • •Strong learning design skills to define course scope, learning objectives, content structure, and assessments that measure progress.
  • •Experience creating learning for technical audiences such as Solution Engineering, Professional Services, Partner Enablement, Customer Education, or Customer Success.
  • •Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools.
Experience:5-8 yearsSaaSTechnologyEnablement programs
Skills:Technical writingCommunicationProject managementStakeholder managementCollaboration
Languages:English
Tech Stack:Articulate 360StorylineRise

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor