Commercial Relationship Service Specialist Senior

Huntington Bancshares
Cleveland
Workplace: OnsiteFull timeUSD 70,000 - 140,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Customer service","Initiative-taking","Goal oriented","Communication","Critical thinking","Analytical thinking","Mentoring","Organizational skills"]

Own the day-to-day relationship experience for assigned Commercial customers as the primary point of contact, partnering with Relationship Managers to drive retention and deepen sales. Apply advanced onboarding expertise to resolve complex issues, mitigate customer risk, and oversee end-to-end deposit and loan account servicing. Manage highly visible, sensitive, and large portfolios, approving major transactions, representing Huntington’s brand, and guiding service colleagues through workflows and process improvements.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Commercial Relationship Service Specialist Senior

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Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the day-to-day relationship experience for assigned Commercial customers as the primary point of contact, partnering with Relationship Managers to drive retention and deepen sales. Apply advanced onboarding expertise to resolve complex issues, mitigate customer risk, and oversee end-to-end deposit and loan account servicing. Manage highly visible, sensitive, and large portfolios, approving major transactions, representing Huntington’s brand, and guiding service colleagues through workflows and process improvements.
Location: Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as primary point of contact for assigned Commercial customers and partner with Relationship Managers to deliver a best-in-class experience.
  • •Mitigate complex customer issues and decisions, independently resolving problems while keeping the Deal Team informed of material changes and risk.
  • •Oversee end-to-end onboarding and servicing of commercial deposit and loan accounts, managing customer experience and risks.
  • •Provide exceptional oversight and leadership for complex, highly visible, and sensitive customers, including approvals for multi-million dollar transactions.
  • •Represent Huntington’s Commercial brand through professional, discreet communications; attend deal/business meetings and help establish workflows and new processes.

Pay and Benefits

Salary: USD 70,000 - 140,000 annually
Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •High school, GED, or equivalent required.
  • •5+ years in commercial banking with a focus on deposits, loans, treasury management, customer service, and banking operations.
  • •Advanced knowledge of customer and product onboarding to support relationship management, retention, and sales deepening.
  • •Proficient use of Microsoft Office and other digital resources.
  • •Ability to mentor, coach, and train peers and less experienced colleagues; strong written and verbal communication skills.
Experience:5+ yearsCommercial bankingDepositsLoansTreasury managementCustomer serviceBanking operations
Education:High School
Skills:Customer serviceInitiative-takingGoal orientedCommunicationCritical thinkingAnalytical thinkingMentoringOrganizational skills
Tech Stack:Microsoft Office

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn