Payabli

2 weeks ago

Partner Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own the post-integration success of a portfolio of Payabli partners, acting as their trusted advisor and single source of truth. Drive measurable outcomes through consultative success plans, regular business reviews, and proactive monitoring of partner health. Enable adoption via training and feature rollouts, identify expansion opportunities, and ensure high retention. Triage escalations, synthesize partner feedback into product improvements, and use KPI reporting to guide continuous improvement.

Location: Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-integration experience for a portfolio of partner accounts as the primary point of contact
•Build consultative relationships with executives, product leaders, and technical teams; align success plans to partner goals and roadmap
•Drive platform adoption through training, feature rollouts, business reviews, and early intervention on partner health indicators
•Identify expansion opportunities (upsells, cross-sells, and new use cases) and support renewals with Sales
•Manage issue resolution and escalations, synthesize partner feedback to inform product roadmap decisions, and report on KPIs

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kHsaPre-tax SavingsEquityPaid LeaveLearning BudgetRemote Work

Key Requirements

•3-5+ years in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS
•Proven experience managing high-value accounts with measurable retention and growth outcomes
•Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems
•Exceptional relationship-building skills influencing executive-level stakeholders
•Proficiency with CRM/customer success tools, Excel, and business intelligence software

Experience:3+ yearsPaymentsFintechSaaSPartner management

Skills:Relationship-buildingCommunicationAnalytical problem-solvingProactive mindsetCollaboration

Tech Stack:CRMExcelBusiness intelligenceGainsightChurnZeroAPIsIntegrations

Company Brief

Payabli

Provides an API-first payments infrastructure and monetization platform that enables software companies to embed payment acceptance, issuance, and payment operations tools, plus no-code components to monetize and manage payments at scale.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Payabli

2 weeks ago

Partner Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-integration experience for a portfolio of partner accounts as the primary point of contact
•Build consultative relationships with executives, product leaders, and technical teams; align success plans to partner goals and roadmap
•Drive platform adoption through training, feature rollouts, business reviews, and early intervention on partner health indicators
•Identify expansion opportunities (upsells, cross-sells, and new use cases) and support renewals with Sales
•Manage issue resolution and escalations, synthesize partner feedback to inform product roadmap decisions, and report on KPIs

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kHsaPre-tax SavingsEquityPaid LeaveLearning BudgetRemote Work

Key Requirements

•3-5+ years in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS
•Proven experience managing high-value accounts with measurable retention and growth outcomes
•Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems
•Exceptional relationship-building skills influencing executive-level stakeholders
•Proficiency with CRM/customer success tools, Excel, and business intelligence software

Experience:3+ yearsPaymentsFintechSaaSPartner management

Skills:Relationship-buildingCommunicationAnalytical problem-solvingProactive mindsetCollaboration

Tech Stack:CRMExcelBusiness intelligenceGainsightChurnZeroAPIsIntegrations

Company Brief

Payabli

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor