Customer Care Support I

Southside Bancshares
United States
Workplace: OnsiteFull timeUSD 16.75+ hourlyFunction: Product ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Attention to detail","Telephone etiquette","Communication","Multi-tasking","Problem-solving"]

Provide consistent, value-added customer service by phone—educating and assisting customers with financial product needs, questions, and complaints while maintaining accurate call and transaction handling. Build customer confidence through professional, courteous conversations, efficient problem solving, and adherence to bank procedures, security, and confidentiality requirements. Support team goals through proactive collaboration, data entry and reporting, and ongoing professional development through training.

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Southside Bancshares
Southside Bancshares
1 day ago

Customer Care Support I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide consistent, value-added customer service by phone—educating and assisting customers with financial product needs, questions, and complaints while maintaining accurate call and transaction handling. Build customer confidence through professional, courteous conversations, efficient problem solving, and adherence to bank procedures, security, and confidentiality requirements. Support team goals through proactive collaboration, data entry and reporting, and ongoing professional development through training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide courteous, professional customer service by telephone to support customers and employees.
  • •Identify customer needs and explain key benefits of the bank’s products and services.
  • •Maintain accuracy and efficiency when handling calls, transactions, and data entry.
  • •Maintain confidentiality and security for sensitive information and records.
  • •Follow bank procedures, policies, and applicable laws/regulations (including BSA/anti-money laundering).

Pay and Benefits

Salary: USD 16.75 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED.
  • •1 year of customer service experience.
  • •Proficient typing, 10-key calculator, and data entry.
  • •Excellent oral and written communication skills.
  • •Intermediate personal computer skills (email, record-keeping, database activity, word processing, spreadsheets).
Experience:1+ years
Education:High School
Skills:Attention to detailTelephone etiquetteCommunicationMulti-taskingProblem-solving
Languages:SpanishEnglish

Company Brief

Southside Bancshares
Bank holding company operating Southside Bank, offering commercial and retail banking services, treasury management, lending, wealth management, and related financial products across Texas and surrounding markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tyler, United States
Founded: 1960
Website