Manager, Vendor Communication & CRM

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Entrepreneurial mindset","Data analysis","Project management"]

Own the CRM communication strategy for restaurant and shop partners across Pandora’s 15 markets, defining channel, timing, and segmentation across the partner lifecycle. Build and execute omnichannel campaigns (email and in-app notifications), develop vendor content, and manage large-scale regional rollouts. Partner with Product, Operations, and Vendor Support, track engagement and business outcomes, and continuously refine strategy based on analytics, including opportunities to leverage AI in CRM.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Manager, Vendor Communication & CRM

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Last checked: 7 hours agoStatus: Live

Job Summary

Own the CRM communication strategy for restaurant and shop partners across Pandora’s 15 markets, defining channel, timing, and segmentation across the partner lifecycle. Build and execute omnichannel campaigns (email and in-app notifications), develop vendor content, and manage large-scale regional rollouts. Partner with Product, Operations, and Vendor Support, track engagement and business outcomes, and continuously refine strategy based on analytics, including opportunities to leverage AI in CRM.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the CRM strategy for Restaurant and Shop partners across the full partner lifecycle (Incubation, Growth, At-Risk, Dormant, Top Performers).
  • •Define channel, timing, and segmentation approach for when and how partners are reached in each market.
  • •Develop and adapt CRM content across channels and execute omnichannel campaigns to enhance vendor experience and engagement.
  • •Lead strategic rollout projects across markets by coordinating with cross-functional stakeholders on campaigns and training programs.
  • •Track and analyze engagement metrics and business outcomes, then feed insights back into ongoing strategy and targeting.

Pay and Benefits

Perks:Flexible HoursRemote WorkEmployee AssistanceVisa SupportRelocation SupportLearning BudgetSnacks

Key Requirements

  • •4+ years of project management experience and running effective CRM campaigns.
  • •Prior experience with CRM tools (e.g., Salesforce, Braze, Insider).
  • •Entrepreneurial mindset to own initiatives end-to-end and drive execution independently.
  • •Excellent written and oral communication skills.
  • •Comfortable with data and analytics.
Skills:CommunicationCollaborationEntrepreneurial mindsetData analysisProject management
Languages:English
Tech Stack:CRMSalesforceBrazeInsiderEmailIn-app notificationsAI

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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