IT Support Specialist II

DoorDash US
New York
Workplace: OnsiteFull timeUSD 40.8 - 60 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer service","Troubleshooting","Communication","Organization","Collaboration"]

Provide dedicated onsite IT support for the New York office while managing daily employee support tickets in Jira. Troubleshoot laptops and workplace tools across macOS, ChromeOS, and Windows, and support identity/access and core SaaS applications like Okta, Google Workspace, Slack, and Zoom. Maintain conference room and AV technology (Zoom Rooms, displays, cameras, microphones) and collaborate with teams like Networking, Security, AV, Workplace, and Infrastructure on escalations and IT initiatives.

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FursaFursa
DoorDash US
DoorDash US
1 day ago

IT Support Specialist II

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide dedicated onsite IT support for the New York office while managing daily employee support tickets in Jira. Troubleshoot laptops and workplace tools across macOS, ChromeOS, and Windows, and support identity/access and core SaaS applications like Okta, Google Workspace, Slack, and Zoom. Maintain conference room and AV technology (Zoom Rooms, displays, cameras, microphones) and collaborate with teams like Networking, Security, AV, Workplace, and Infrastructure on escalations and IT initiatives.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide dedicated onsite IT support for employees in the New York office.
  • •Manage, triage, update, and resolve daily support tickets through Jira.
  • •Troubleshoot issues related to laptops, operating systems, applications, access, Wi-Fi, VPN, peripherals, printers, and workplace tools.
  • •Support core applications including Jira, Okta, Google Workspace, Slack, and Zoom, including login issues and MFA/password resets.
  • •Maintain conference room and AV technology (Zoom Rooms, displays, cameras, microphones) and collaborate with cross-functional IT teams on escalations and projects.

Pay and Benefits

Salary: USD 40.8 - 60 annually
Perks:401kMedicalDentalVisionPaid ParentalPaid LeaveWellness StipendCommuter BenefitsDisability InsuranceLife InsuranceHealth Insurance

Key Requirements

  • •Minimum of 3 years of experience in technical support, desktop support, service desk, or IT operations.
  • •Experience managing IT support tickets through Jira or a similar ticketing system.
  • •Strong familiarity with macOS, ChromeOS, and Windows.
  • •Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet) and troubleshooting SaaS issues.
  • •Experience with Okta for MFA, password resets, and login/access troubleshooting.
Experience:3+ yearsService deskDesktop support
Skills:Customer serviceTroubleshootingCommunicationOrganizationCollaboration
Languages:English
Tech Stack:JiraMacOSChromeOSWindowsOktaGoogle WorkspaceSlackZoomZoom RoomsVPNMFAWi-FiChatGPTCursorClaudeMDMMosyleIntuneJamfKandji

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn