Senior Account Manager Retail - Montenegro (They/She/He)

Delivery Hero
Podgorica
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Owner mindset","Analytical thinking","Customer centricity","Negotiation"]

Own strategic retail partner relationships and drive growth by setting the joint business plan, scaling a high-impact partner portfolio, and leading negotiations and onboarding. Serve as the primary point of contact for daily operational performance, using data to identify issues and work with partners to fix them. Run monthly and quarterly business reviews, represent the brand with high-bar partner management, and ensure retail storefronts succeed from day one.

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Delivery Hero
Delivery Hero
3 days ago

Senior Account Manager Retail - Montenegro (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own strategic retail partner relationships and drive growth by setting the joint business plan, scaling a high-impact partner portfolio, and leading negotiations and onboarding. Serve as the primary point of contact for daily operational performance, using data to identify issues and work with partners to fix them. Run monthly and quarterly business reviews, represent the brand with high-bar partner management, and ensure retail storefronts succeed from day one.
Location: Podgorica
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the joint business plan for top partners to boost GMV and market share.
  • •Build and scale a partner portfolio by identifying new opportunities and collaborations.
  • •Lead negotiations and onboarding to ensure a win-win partner ecosystem.
  • •Manage account portfolios as the go-to contact for daily operations and performance improvements.
  • •Use data to spot issues and drive partner fixes; run monthly and quarterly business reviews.

Pay and Benefits

Perks:EquityHealth InsuranceRemote WorkGym MembershipParental Leave

Key Requirements

  • •2+ years of experience managing long-term partnerships and driving account success.
  • •Experience in sales, account management, or operations (internships count).
  • •Comfort working with complex data sets to support business decisions and strategy.
  • •Thorough understanding of retail P&L, revenue dynamics, and the drivers in the digital marketplace.
  • •Exceptional English proficiency with persuasive communication and negotiation of commercial terms.
Experience:RetailQ-commerceDigital marketplace
Skills:Relationship managementOwner mindsetAnalytical thinkingCustomer centricityNegotiation
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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