Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Empathetic communication","Clear communication","Troubleshooting","Documentation","Mentoring"]

Join GDIT as a Help Desk Technician IV supporting enterprise IT operations onsite at Annapolis Junction. You’ll respond to user requests via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, and connectivity issues; and provide step-by-step troubleshooting. You’ll also install and update software, manage access and password resets, document solutions, maintain accurate ticket records, and escalate complex cases to specialized teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
21 hours ago

Information Technology Support Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Join GDIT as a Help Desk Technician IV supporting enterprise IT operations onsite at Annapolis Junction. You’ll respond to user requests via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, and connectivity issues; and provide step-by-step troubleshooting. You’ll also install and update software, manage access and password resets, document solutions, maintain accurate ticket records, and escalate complex cases to specialized teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing; log and track requests in the help desk ticketing system.
  • •Diagnose and resolve basic technical issues involving hardware, software, and network connectivity; provide step-by-step troubleshooting guidance.
  • •Escalate complex issues to second-level support or specialized teams via ticketing when needed.
  • •Install, configure, and update software; assist with password resets, account lockouts, and access issues; support basic peripheral troubleshooting.
  • •Document and report solutions and procedures, maintain accurate ticket records, and contribute to knowledge base articles; ensure adherence to IT security and policy requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of related experience in technical support/help desk work.
  • •Associate’s degree (Associates of Arts or Associates of Science).
  • •TS/SCI with Polygraph clearance must be currently possessed.
  • •CompTIA Security+ certification required within 3 months of the start date.
  • •US Citizenship required.
Experience:5+ years
Education:Associate's
Skills:Empathetic communicationClear communicationTroubleshootingDocumentationMentoring
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareTicketing systemsRemote access toolsHardwareSoftwareNetwork connectivityPrinterScannerPeripherals

Eligibility

Nationality:US National
Security Clearance:Top Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn