Business Customer Success Manager

Autodesk
Denver, Atlanta, Boston
Workplace: OnsiteFull timeUSD 72,000 - 128,260 annuallyFunction: Customer Success & Account ManagementSkills: ["Executive communication","Presentation","Customer-first","Emotional intelligence","Stakeholder collaboration"]

Own the post-sale relationship for a portfolio of Autodesk Business Plan customers in the AEC industry, guiding them through Onboard, Use, and Extend to realize long-term value. Build and execute tailored Customer Success Plans with clear success criteria, adoption milestones, and ROI targets. Use customer health signals and analytics (e.g., Gainsight) to mitigate risk, drive expansion, and collaborate cross-functionally with Sales, Technical Sales, Channel Partners, and Support.

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FursaFursa
Autodesk
Autodesk
2 days ago

Business Customer Success Manager

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Last checked: 19 hours agoStatus: Live

Job Summary

Own the post-sale relationship for a portfolio of Autodesk Business Plan customers in the AEC industry, guiding them through Onboard, Use, and Extend to realize long-term value. Build and execute tailored Customer Success Plans with clear success criteria, adoption milestones, and ROI targets. Use customer health signals and analytics (e.g., Gainsight) to mitigate risk, drive expansion, and collaborate cross-functionally with Sales, Technical Sales, Channel Partners, and Support.
Location: Denver, Atlanta, Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-sale customer relationship for an assigned portfolio of customers.
  • •Drive measurable ROI by aligning Autodesk solutions to customer business objectives and industry challenges.
  • •Co-create and execute Customer Success Plans with success criteria, adoption milestones, and value realization outcomes.
  • •Establish success metrics and track progress through regular business reviews and strategic planning sessions.
  • •Monitor product usage and customer health signals to proactively mitigate risk and identify growth opportunities.

Pay and Benefits

Salary: USD 72,000 - 128,260 annually
Equity and Bonus:Equity

Key Requirements

  • •Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles.
  • •Ability to uncover customer business challenges and align solutions to strategic outcomes.
  • •Experience building mutual success plans, business cases, or documented account strategies.
  • •Experience working with complex organizations with multiple priorities and stakeholders.
  • •Strong executive-level communication and presentation skills with a customer-first mindset.
Experience:Customer successAccount managementRenewalsAECConstructionDigital transformation
Skills:Executive communicationPresentationCustomer-firstEmotional intelligenceStakeholder collaboration
Tech Stack:Gainsight

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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