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4 weeks ago

Data Analyst, User Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join the Product and Engineering team as a Data Analyst owning the Support data and reporting layer. Build dashboards and analyses from ticket data, SLA performance, CSAT/sentiment, and product signals to guide leadership decisions, inform prioritization, and close the loop between user feedback and product/engineering action.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers.
•Partner with Support leadership to turn open questions into analysis that drives decisions.
•Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment.
•Design dashboards for two audiences: internal operational views for managers, and customer-facing views for enterprise accounts.
•Own data quality, governance, and reliability across Support data products, including our ticketing data and internal commitments.

Key Requirements

•You have 5+ years of experience in data analytics, analytics engineering, or a similar role.
•Strong SQL skills as your primary toolkit, and you're comfortable building models and transformations (dbt or equivalent).
•You've built reporting and dashboards in production that people rely on, not one-off charts.
•You can take a vague operational question and turn it into the right analysis without a playbook.
•You communicate clearly with both technical and non-technical stakeholders, and you're honest about what the data supports.

Experience:5+ years

Skills:SQLDbtDashboardReportingData visualization

Languages:English

Tech Stack:SQLDbtDashboards

Company Brief

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Builds Cursor, an AI-powered development platform and code editor that helps developers write, review, and maintain code using large language models and developer-focused automation tools for enterprise engineering teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor

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4 weeks ago

Data Analyst, User Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers.
•Partner with Support leadership to turn open questions into analysis that drives decisions.
•Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment.
•Design dashboards for two audiences: internal operational views for managers, and customer-facing views for enterprise accounts.
•Own data quality, governance, and reliability across Support data products, including our ticketing data and internal commitments.

Key Requirements

•You have 5+ years of experience in data analytics, analytics engineering, or a similar role.
•Strong SQL skills as your primary toolkit, and you're comfortable building models and transformations (dbt or equivalent).
•You've built reporting and dashboards in production that people rely on, not one-off charts.
•You can take a vague operational question and turn it into the right analysis without a playbook.
•You communicate clearly with both technical and non-technical stakeholders, and you're honest about what the data supports.

Experience:5+ years

Skills:SQLDbtDashboardReportingData visualization

Languages:English

Tech Stack:SQLDbtDashboards

Company Brief

Cursor

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor