Cloudflare

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the post-sales technical support experience for Cloudflare’s largest Enterprise customers, serving as the primary technical point of contact. Provide architectural governance using Cloudflare’s Well-Architected framework, proactively identify security, reliability, and performance gaps, and troubleshoot complex issues. Coordinate cross-functional teams to drive escalations, incident communication, and remediation plans, while capturing customer insights to influence product and service improvements.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary technical support and escalation contact for assigned Enterprise customers, owning the post-sales technical support experience.
•Act as an architectural governance partner by mapping customer environments to industry best practices and Cloudflare’s Well-Architected framework to prevent incidents.
•Troubleshoot complex technical issues across Cloudflare products and customer environments, driving escalations and internal response during incidents.
•Maintain a rolling Technical Risk & Gap Register and prioritize remediation plans with stakeholders to align environments with security, reliability, and performance best practices.
•Produce clear written and verbal updates (incident summaries, recommendations, RCA follow-ups, and post-incident reports) and influence product improvements with customer feedback.

Travel: Medium travel

Key Requirements

•Minimum 8 years of experience in customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management roles.
•Strong understanding of networking concepts and routing protocols, including Layer 7 technologies and BGP, OSPF, IPSec, and GRE.
•Experience with security technologies such as firewalls, IPS, DDoS mitigation, WAF, and application security controls.
•Proficiency with troubleshooting/diagnostic tools including traceroute, Wireshark, dig, cURL, logs, packet captures, and browser developer tools.
•Strong executive communication skills and the ability to explain complex technical issues to technical and non-technical stakeholders.

Experience:8+ years

Skills:Customer advocacyCommunicationExecutive communicationProblem-solvingOwnership

Languages:English

Tech Stack:Layer 7BGPOSPFIPSecGREFirewallsIPSDDoS mitigationWAFApplication security controlsCloudSaaSCDNEdge networkingTracerouteWiresharkDigCURLLogsPacket captures

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary technical support and escalation contact for assigned Enterprise customers, owning the post-sales technical support experience.
•Act as an architectural governance partner by mapping customer environments to industry best practices and Cloudflare’s Well-Architected framework to prevent incidents.
•Troubleshoot complex technical issues across Cloudflare products and customer environments, driving escalations and internal response during incidents.
•Maintain a rolling Technical Risk & Gap Register and prioritize remediation plans with stakeholders to align environments with security, reliability, and performance best practices.
•Produce clear written and verbal updates (incident summaries, recommendations, RCA follow-ups, and post-incident reports) and influence product improvements with customer feedback.

Travel: Medium travel

Key Requirements

•Minimum 8 years of experience in customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management roles.
•Strong understanding of networking concepts and routing protocols, including Layer 7 technologies and BGP, OSPF, IPSec, and GRE.
•Experience with security technologies such as firewalls, IPS, DDoS mitigation, WAF, and application security controls.
•Proficiency with troubleshooting/diagnostic tools including traceroute, Wireshark, dig, cURL, logs, packet captures, and browser developer tools.
•Strong executive communication skills and the ability to explain complex technical issues to technical and non-technical stakeholders.

Experience:8+ years

Skills:Customer advocacyCommunicationExecutive communicationProblem-solvingOwnership

Languages:English

Tech Stack:Layer 7BGPOSPFIPSecGREFirewallsIPSDDoS mitigationWAFApplication security controlsCloudSaaSCDNEdge networkingTracerouteWiresharkDigCURLLogsPacket captures

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn