Duty Manager - Front Office - Jumeirah Zabeel Saray

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-3 yearsEducation: bachelorsSkills: ["Leadership","Guest satisfaction","Communication"]

Lead overnight front office operations as the resort’s management representative, ensuring smooth service and high guest satisfaction. Supervise overnight staff to maintain adherence to front office policies and procedures, handle major incidents, and document details in guest feedback reports. Manage overbooking situations, emergency guest visas, and lobby cleanliness in coordination with other departments. Support team leaders with group check-ins and registration card checks, and escalate issues for continuous improvement.

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FursaFursa
Jumeirah
Jumeirah
1 month ago

Duty Manager - Front Office - Jumeirah Zabeel Saray

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead overnight front office operations as the resort’s management representative, ensuring smooth service and high guest satisfaction. Supervise overnight staff to maintain adherence to front office policies and procedures, handle major incidents, and document details in guest feedback reports. Manage overbooking situations, emergency guest visas, and lobby cleanliness in coordination with other departments. Support team leaders with group check-ins and registration card checks, and escalate issues for continuous improvement.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Act as the resort’s management representative during overnight hours to ensure smooth Front Office operations and guest satisfaction.
  • •Supervise and ensure overnight staff adhere to Front Office policies and procedures.
  • •Record relevant details of major incidents and important information in the guest feedback report.
  • •Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness with relevant departments.
  • •Support Team Leaders with group check-ins and registration card checks; document major incidents and report issues to the Assistant Front Office Manager for continuous improvement.

Pay and Benefits

Perks:Health InsuranceLife InsuranceShared AccommodationPaid LeaveTravel AllowanceLearning Budget

Key Requirements

  • •1–3 years’ experience in Rooms Division at five-star luxury brands.
  • •Leadership experience of minimum two years in the Front Office Department.
  • •Bachelor’s degree in hospitality management or a relevant field.
  • •Excellent Opera knowledge (front office applications).
  • •Fluency in written and spoken English.
Experience:1-3 yearsFive-star hospitalityLuxury hospitality
Education:Bachelor's in hospitality management or relevant fieldaccredited and renowned University
Skills:LeadershipGuest satisfactionCommunication
Languages:English
Tech Stack:Opera

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn