Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

Replit
New York
Workplace: HybridFull timeUSD 100,000 - 145,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Written communication","Autonomy","Brand voice","Productivity focus","Community engagement"]

Help Replit’s developers by resolving account, billing, and product-usage issues across support tickets and social channels. Manage and respond to community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, monitor feedback and sentiment, and coordinate escalations with internal teams for fast resolution. Work with the Support team and collaborate with marketing and community to keep messaging consistent across channels using tools like Zendesk and Sprout Social.

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FursaFursa
Replit
Replit
3 days ago

Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Help Replit’s developers by resolving account, billing, and product-usage issues across support tickets and social channels. Manage and respond to community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, monitor feedback and sentiment, and coordinate escalations with internal teams for fast resolution. Work with the Support team and collaborate with marketing and community to keep messaging consistent across channels using tools like Zendesk and Sprout Social.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Work directly with customers via support tickets and social media to resolve account, billing, and product issues.
  • •Manage and respond to inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores.
  • •Monitor social channels for product feedback, technical issues, and community sentiment.
  • •Manage escalations from social media and coordinate with internal teams to ensure timely resolution.
  • •Collaborate with Support, marketing, and community teams to share user insights and align messaging across channels.

Pay and Benefits

Salary: USD 100,000 - 145,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionLife InsuranceShort TermLong TermPaid ParentalPaid LeaveFlexible TimeHolidaysCommuter BenefitsWellness StipendRelocation

Key Requirements

  • •4+ years of social media support experience across X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores.
  • •Experience using support platforms and ticketing workflows, including Zendesk and Sprout Social, plus payment systems like Stripe and Orb.
  • •Proven ability to work in fast-paced, high-volume support environments with strict productivity metrics.
  • •Strong written communication skills for public-facing social media interactions.
  • •Comfort operating with autonomy and ambiguity while maintaining brand voice and tone across channels.
Experience:4+ yearsDeveloper communitiesB2B SaaS
Skills:Written communicationAutonomyBrand voiceProductivity focusCommunity engagement
Tech Stack:ZendeskSprout SocialLinearSlackStripeOrbNotionReplitXLinkedInRedditApple App StoreGoogle Play

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn