System Support Specialist I

Samsonite
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: associatesSkills: ["Troubleshooting","Problem-solving","Communication","Customer service orientation","Prioritization"]

Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals. Install, configure, and maintain operating systems, software, and hardware; troubleshoot hardware, software, and network connectivity issues; and manage user accounts, permissions, and access rights (including Active Directory and email systems). Monitor performance/alerts, support onboarding/offboarding, maintain IT documentation and asset inventory, and escalate complex issues as needed.

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FursaFursa
Samsonite
Samsonite
1 week ago

System Support Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals. Install, configure, and maintain operating systems, software, and hardware; troubleshoot hardware, software, and network connectivity issues; and manage user accounts, permissions, and access rights (including Active Directory and email systems). Monitor performance/alerts, support onboarding/offboarding, maintain IT documentation and asset inventory, and escalate complex issues as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
  • •Install, configure, and maintain operating systems, software applications, and hardware.
  • •Diagnose and resolve hardware, software, and network connectivity issues.
  • •Manage user accounts, permissions, and access rights using Active Directory and email systems.
  • •Log and track support tickets, monitor performance/alerts, support onboarding/offboarding, maintain IT documentation and asset inventory, and assist with backups/disaster recovery and security patching.

Key Requirements

  • •Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • •1–3 years of experience in IT support, help desk, or system administration.
  • •Working knowledge of Windows/Mac operating systems and Microsoft Office 365.
  • •Networking fundamentals (TCP/IP, DNS, DHCP) plus experience with Active Directory, VPNs, and remote support tools.
  • •Troubleshooting/problem-solving and strong customer service skills; certifications such as CompTIA A+ / Network+ or Microsoft Certified: Modern Desktop Administrator are preferred.
Experience:1-3 years
Education:Associate's in Information Technology, Computer Science, or related field
Skills:TroubleshootingProblem-solvingCommunicationCustomer service orientationPrioritization
Certifications:CompTIA A+CompTIA Network+Microsoft Certified: Modern Desktop Administrator
Tech Stack:WindowsMacMicrosoft Office 365TCP/IPDNSDHCPActive DirectoryVPNRemote support toolsTicketing systemsAzureAWSVMwareHyper-VEmail systems

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn