Resales Specialist (Client Advisor) - Chicago

RealReal
Chicago
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: SalesSkills: ["Self-motivated","Organizational","Attention to detail","Relationship-building","Continuous improvement mindset"]

Drive retail revenue by proactively engaging clients on the sales floor, exceeding daily and monthly targets through suggestive selling and clienteling. Own and optimize individual performance against KPIs, manage multiple customer journeys, and deliver an elevated luxury experience with sustainability brand education. Maintain boutique standards, execute opening/closing procedures, and use Salesforce and internal tools to track client preferences and streamline sales.

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RealReal
RealReal
1 hour ago

Resales Specialist (Client Advisor) - Chicago

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Last checked: 1 hour agoStatus: Live

Job Summary

Drive retail revenue by proactively engaging clients on the sales floor, exceeding daily and monthly targets through suggestive selling and clienteling. Own and optimize individual performance against KPIs, manage multiple customer journeys, and deliver an elevated luxury experience with sustainability brand education. Maintain boutique standards, execute opening/closing procedures, and use Salesforce and internal tools to track client preferences and streamline sales.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage clients on the floor to exceed daily and monthly sales targets through suggestive selling.
  • •Build and grow a personal book of business by performing daily outreach to existing clients.
  • •Monitor and analyze individual sales performance, adjusting strategy to meet shifting KPIs.
  • •Deliver an elevated customer experience from entry to checkout across multiple simultaneous journeys.
  • •Maintain boutique standards and execute opening/closing procedures; use Salesforce and internal tools to track preferences and streamline sales.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeavePaid HolidaysEquityCommuter Benefits

Key Requirements

  • •1+ year of experience in a metrics-based retail sales environment.
  • •Proven record of meeting and exceeding individual sales goals and KPIs.
  • •Ability to represent a luxury brand with integrity and maintain a positive, professional demeanor.
  • •Self-motivated with the drive for daily proactive outreach to seek sales opportunities.
  • •Proficiency (or ability to quickly learn) Salesforce, Google Suite, and Mac iOS, plus flexibility for evenings, weekends, and holidays.
Experience:Retail
Skills:Self-motivatedOrganizationalAttention to detailRelationship-buildingContinuous improvement mindset
Tech Stack:SalesforceGoogle SuiteMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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