NTT

1 month ago

Helpdesk Senior Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and processes. Record, update, and escalate support issues while supporting IT onboarding for users. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. You’ll work in a 24/7 rotational shift environment with work from office mandatory.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills with bug-finding and resolution.
•Ability to work independently within a diverse global team.
•IT software and hardware troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:IT Service DeskWin 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentIT software troubleshootingIT hardware troubleshooting

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT