Technical Account Manager (Remote, BRA)

Crowdstrke
Brazil
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service","Communication","Problem solving","Collaboration","Relationship management"]

Technical Account Manager at CrowdStrike will be the primary technical contact for Premium Support customers, onboarding new clients, driving proactive health checks and best practice adoption, and advocating for customers across the organization to ensure renewals and growth, all while collaborating with internal engineering and sales teams to deliver timely resolutions.

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Crowdstrke
Crowdstrke
4 months ago

Technical Account Manager (Remote, BRA)

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Last checked: 24 days agoStatus: Live

Job Summary

Technical Account Manager at CrowdStrike will be the primary technical contact for Premium Support customers, onboarding new clients, driving proactive health checks and best practice adoption, and advocating for customers across the organization to ensure renewals and growth, all while collaborating with internal engineering and sales teams to deliver timely resolutions.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as primary technical contact and augment our customer support teams
  • •Onboard new customers to the CrowdStrike platforms
  • •Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
  • •Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
  • •Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite

Key Requirements

  • •Bachelor’s Degree or equivalent experience
  • •Experience working with Windows Server Operating Systems
  • •Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • •Excellent customer service skills and ability to quickly establish technical credibility with customers
  • •Professional fluency with the English Language.
Experience:CybersecuritySaaS
Education:Bachelor's
Skills:Customer serviceCommunicationProblem solvingCollaborationRelationship management
Certifications:CISSPITIL
Languages:English
Tech Stack:Windows ServerREST APIPythonLinuxMacSecurity

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn