Store Advisor, JK Iguatemi

On Holding
São Paulo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Communication","Organization","Attention to detail","Teamwork"]

Deliver a premium, individualized in-store fan experience by applying On’s Cloud CX philosophy. Respond to customer inquiries, resolve issues, and help create “wow” moments that build brand loyalty. Support daily store operations including unpacking, back-stocking, restocking shelves, updating displays, and managing product flow. Maintain a clean, safe work environment and contribute ideas to strengthen in-store events and community engagement.

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On Holding
On Holding
1 day ago

Store Advisor, JK Iguatemi

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Last checked: 5 hours agoStatus: Live

Job Summary

Deliver a premium, individualized in-store fan experience by applying On’s Cloud CX philosophy. Respond to customer inquiries, resolve issues, and help create “wow” moments that build brand loyalty. Support daily store operations including unpacking, back-stocking, restocking shelves, updating displays, and managing product flow. Maintain a clean, safe work environment and contribute ideas to strengthen in-store events and community engagement.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver a premium, individualized customer experience rooted in On Spirits and the Cloud CX philosophy
  • •Respond to fan inquiries and resolve issues to ensure a positive shopping experience
  • •Assist with unpacking, back-stocking, and organizing deliveries for efficient inventory management
  • •Support daily operational tasks including restocking shelves, updating displays, and managing product flow
  • •Maintain a clean, organized, and safe work environment in line with Health & Safety standards

Key Requirements

  • •1+ years of relevant experience in retail or a customer service-related field
  • •Understanding of service excellence, including engaging fans and addressing needs with effective solutions
  • •Organizational skills and attention to detail
  • •Excellent communication skills and the ability to provide constructive feedback
  • •Ability to work weekends, evenings, and holidays as needed
Experience:1+ yearsRetailCustomer service
Skills:Customer serviceCommunicationOrganizationAttention to detailTeamwork

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn