Home Lending Specialist

Fifth Third Bancorp
Columbus, Cleveland
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Customer focus","Risk awareness","Interpersonal skills"]

Respond to potential customers by phone or email to support new mortgage loan inquiries. Assess customer needs and cross-sell additional bank products, while processing customer application requests and facilitating the account approval flow with underwriting, processing, and closing teams. You’ll operate within the bank’s risk appetite, follow policies and procedures, and help maintain a positive customer experience while managing and escalating risks appropriately.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Home Lending Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Respond to potential customers by phone or email to support new mortgage loan inquiries. Assess customer needs and cross-sell additional bank products, while processing customer application requests and facilitating the account approval flow with underwriting, processing, and closing teams. You’ll operate within the bank’s risk appetite, follow policies and procedures, and help maintain a positive customer experience while managing and escalating risks appropriately.
Location: Columbus, Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls from potential customers regarding new mortgage loan requests and questions.
  • •Identify opportunities and cross-sell additional bank products.
  • •Process customer application requests for new mortgage loans.
  • •Facilitate the account approval process with underwriting, processing, and closing departments.
  • •Follow policies and procedures and help manage and report risks while supporting a positive customer experience.

Key Requirements

  • •Must have at least 1-2 mortgage loan or related experience (college degree preferred).
  • •Thorough knowledge of company products is required.
  • •Strong interpersonal skills; communication is a primary function of the role.
  • •S.A.F.E. Act registration required at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Skills:CommunicationCustomer focusRisk awarenessInterpersonal skills
Licenses:NMLS registration (S.A.F.E. Act)
Certifications:NMLS S.A.F.E. Act registration

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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