Service Manager (East Yorkshire, Yorkshire, GB, HU17 7LX)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 38,000 - 42,000Function: Administration & Executive AssistanceEducation: certificationSkills: ["Communication","Relationship management","Coaching","Decision-making"]

Lead the safe, compliant delivery of planned and reactive maintenance services across the VIVO Defence Services contract. Coordinate day-to-day work with supply chain partners and site teams, oversee risk assessments and safe systems of work, and ensure activities are recorded via CAFM. Serve as a key point of contact for Defence Infrastructure Organisation representatives and end users, manage small billable works, and embed a strong safety culture while meeting performance, quality, and value-for-money targets.

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FursaFursa
Serco
Serco
1 day ago

Service Manager (East Yorkshire, Yorkshire, GB, HU17 7LX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the safe, compliant delivery of planned and reactive maintenance services across the VIVO Defence Services contract. Coordinate day-to-day work with supply chain partners and site teams, oversee risk assessments and safe systems of work, and ensure activities are recorded via CAFM. Serve as a key point of contact for Defence Infrastructure Organisation representatives and end users, manage small billable works, and embed a strong safety culture while meeting performance, quality, and value-for-money targets.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver planned and reactive maintenance safely and in compliance with statutory legislation, MoD requirements, and VIVO Health, Safety and Environmental standards.
  • •Coordinate day-to-day service delivery by deploying suitably qualified operatives with correct equipment, skills, and authorisations.
  • •Oversee safe systems of work, review risk assessments and method statements, and ensure accurate CAFM recording with supporting documentation completed on time.
  • •Act as a key point of contact for Defence Infrastructure Organisation representatives, end users, and internal stakeholders to resolve operational issues and complaints and provide professional guidance.
  • •Embed a positive safety culture, provide supervision and coaching, manage costs and risk, and contribute to forward maintenance planning while also managing small billable works.

Pay and Benefits

Salary: GBP 38,000 - 42,000
Perks:PensionAnnual LeavePrivate MedicalLife Assurance

Key Requirements

  • •Experience leading planned and reactive maintenance services, ideally with responsibility for small project delivery.
  • •HNC (or equivalent) in a building, civil, electrical, or mechanical discipline.
  • •A management-level Health & Safety qualification such as SMSTS.
  • •Strong IT skills, including confidence using Microsoft Office and CAFM systems.
  • •Ability to take on additional authorised roles (e.g., Legionella, Asbestos, Confined Space, Working at Height) with training provided where required.
Experience:Planned maintenanceReactive maintenanceFacilities management
Education:Certification / Diploma
Skills:CommunicationRelationship managementCoachingDecision-making
Certifications:SMSTS
Tech Stack:Microsoft OfficeCAFM

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn