Reservation and Reception Manager (QA)

Power International Holding
Qatar
Full timeFunction: QA, Test & Release EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Guest relations","Issues management","Resilience"]

Oversee reservation and front desk operations to deliver efficient, exceptional guest service. Manage bookings, modifications, and cancellations to optimize occupancy and revenue, while supervising check-in/check-out and guest inquiries. Lead, train, and motivate reservation and reception staff and resolve complaints with professionalism and empathy. Track reservation and revenue performance, analyze trends, and support upsell/promotional packages. Ensure compliance with hotel policies, safety, and data protection standards.

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Power International Holding
Power International Holding
9 hours ago

Reservation and Reception Manager (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Oversee reservation and front desk operations to deliver efficient, exceptional guest service. Manage bookings, modifications, and cancellations to optimize occupancy and revenue, while supervising check-in/check-out and guest inquiries. Lead, train, and motivate reservation and reception staff and resolve complaints with professionalism and empathy. Track reservation and revenue performance, analyze trends, and support upsell/promotional packages. Ensure compliance with hotel policies, safety, and data protection standards.
Location: Qatar
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Supervise and coordinate reservation and front desk operations to ensure efficient, exceptional guest service.
  • •Manage reservations (processing bookings, modifying reservations, handling cancellations) to optimize occupancy and revenue.
  • •Oversee reception activities—greeting guests, checking in/out, and addressing guest inquiries or concerns.
  • •Train, mentor, and motivate reservation and reception staff to uphold service standards and performance goals.
  • •Monitor reservation trends, occupancy rates, and revenue performance; analyze data and collaborate on promotional strategies to drive bookings and revenue growth.

Key Requirements

  • •Minimum 8 years of working experience, including 5 years of relevant experience.
  • •Supervise and coordinate reservation and front desk operations to deliver efficient guest service.
  • •Strong leadership to train, mentor, and motivate reservation and reception staff to meet performance goals.
  • •Proficiency with reservation management systems and front desk operations for bookings, check-ins, and check-outs.
  • •ERP knowledge (SAP functional skills required) with hotel policy and room type knowledge to advise guests accurately.
Experience:8+ yearsHospitalityHotel managementFront deskReservation management
Education:Bachelor's in Hospitality or Hotel Management
Skills:LeadershipCommunicationGuest relationsIssues managementResilience
Tech Stack:SAPERPReservation management systemsFront desk operationsData protection

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website