Customer Success Professional - Indirect

Lumen
California, Arizona, Nevada
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Data-driven decision-making","Negotiation","Time management"]

Own the selling partner experience for Lumen’s large and mid-market enterprise segment, driving customer lifetime value through indirect partners. Build long-term customer and partner relationships, develop success plans, and coordinate onboarding and lifecycle milestones. Use customer and partner metrics to prioritize engagement, execute cadence and digital touchpoints, and drive product adoption. Support expansion through retention, renewals, risk mitigation, and business reviews with partners.

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FursaFursa
Lumen
Lumen
2 days ago

Customer Success Professional - Indirect

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Last checked: 16 hours agoStatus: Live

Job Summary

Own the selling partner experience for Lumen’s large and mid-market enterprise segment, driving customer lifetime value through indirect partners. Build long-term customer and partner relationships, develop success plans, and coordinate onboarding and lifecycle milestones. Use customer and partner metrics to prioritize engagement, execute cadence and digital touchpoints, and drive product adoption. Support expansion through retention, renewals, risk mitigation, and business reviews with partners.
Location: California, Arizona, Nevada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain long-term, value-driven relationships with customers and partners.
  • •Implement and manage customer and partner success plans aligned with business goals to ensure value realization.
  • •Collaborate cross-functionally with sales, delivery, and ecosystem partners to align on customer outcomes and solution expectations.
  • •Orchestrate customer onboarding and lifecycle milestones using standardized journey templates.
  • •Monitor customer and partner metrics and execute engagement strategies to drive adoption, retention, renewals, and risk mitigation.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •4+ years of customer success or account management experience.
  • •Bachelor’s degree or equivalent work experience.
  • •Experience working with complex, multi-regional enterprise customers.
  • •Ability to effectively present, consult, and advise at various leadership levels.
  • •Strong verbal and written communication skills, including negotiation and data-driven customer action planning.
Experience:4+ yearsEnterprise customers
Education:Bachelor's
Skills:CommunicationRelationship buildingData-driven decision-makingNegotiationTime management

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn