Fresha

4 weeks ago

Associate Account Manager (San Diego)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Associate Account Manager to own partner relationships, drive revenue growth, and protect retention across a portfolio in a fast-paced SaaS environment. You’ll manage onboarding and ongoing account management, collaborate cross-functionally, and focus on customer success and monetization while reducing churn. French language skills are a valued bonus as you scale partner success in a US market.

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
•Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.
•Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
•Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, monetization and retention.
•Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
•Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

Pay and Benefits

Perks:Health InsurancePensionRetirementWellness StipendFree Counseling

Key Requirements

•2+ years of experience in Account Management, Implementation, or Customer Success with a strong onboarding/PM focus
•Professional proficiency in French is highly preferred but not required
•Strong project management skills with the ability to manage pre-scopes, timelines, and technical configurations
•Customer success mindset with focus on helping partners succeed and drive retention
•Impeccable organization and ability to manage multiple moving pieces during go-live

Experience:2+ yearsSaaSSMBOnboarding

Skills:CommunicationRelationship-buildingOrganizationProblem-solvingTime-management

Languages:EnglishFrench

Tech Stack:HubSpot

Company Brief

Fresha

Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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Fresha

4 weeks ago

Associate Account Manager (San Diego)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
•Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.
•Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
•Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, monetization and retention.
•Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
•Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

Pay and Benefits

Perks:Health InsurancePensionRetirementWellness StipendFree Counseling

Key Requirements

•2+ years of experience in Account Management, Implementation, or Customer Success with a strong onboarding/PM focus
•Professional proficiency in French is highly preferred but not required
•Strong project management skills with the ability to manage pre-scopes, timelines, and technical configurations
•Customer success mindset with focus on helping partners succeed and drive retention
•Impeccable organization and ability to manage multiple moving pieces during go-live

Experience:2+ yearsSaaSSMBOnboarding

Skills:CommunicationRelationship-buildingOrganizationProblem-solvingTime-management

Languages:EnglishFrench

Tech Stack:HubSpot

Company Brief

Fresha

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn