Security Managed Services Engineer (L2)

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Cross-cultural collaboration","Planning","Positive outlook","Ability to work in a pressurized environment","Active listening"]

Provide second-line managed security services for clients by proactively monitoring, investigating, and resolving security incidents and requests while meeting SLA requirements. Configure and operate SIEM (Splunk), develop security detection rules, manage log collection/normalization, and document incidents and actions. Support incident response workflows, perform forensic-style investigations, and collaborate with SOC teams and SIEM vendors to maintain reliable, auditable security operations and regulatory compliance.

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FursaFursa
Dimension Data
Dimension Data
2 months ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live

Job Summary

Provide second-line managed security services for clients by proactively monitoring, investigating, and resolving security incidents and requests while meeting SLA requirements. Configure and operate SIEM (Splunk), develop security detection rules, manage log collection/normalization, and document incidents and actions. Support incident response workflows, perform forensic-style investigations, and collaborate with SOC teams and SIEM vendors to maintain reliable, auditable security operations and regulatory compliance.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively review client tickets/requests and resolve incidents/requests with medium complexity without breaching SLA.
  • •Configure and maintain the SIEM system (Splunk), including security rules, alert monitoring, and performance optimization.
  • •Oversee log collection, normalization, and storage; align SIEM rules/alerts with security policies and compliance requirements.
  • •Develop, document, and execute incident response procedures; manage incidents through all phases to closure and produce incident reports.
  • •Support investigations using forensic techniques, incident handling collaboration across IT/security teams, and maintain SOC toolset operational integrity.

Key Requirements

  • •4+ years of SOC/managed services experience, including SIEM (Splunk) and 2+ years hands-on Splunk experience.
  • •Ability to configure, maintain, and optimize SIEM to collect and analyze security event data.
  • •Develop and manage SIEM rules to detect and respond to security threats; monitor alerts and take actions based on severity.
  • •Experience investigating and analyzing security events from multiple sources, managing incidents through response phases to closure, and writing incident reports.
  • •Moderate knowledge of ITIL processes and ticketing tools (preferably ServiceNow), plus experience working with vendors/3rd parties.
Experience:4+ yearsSOCManaged services
Education:Bachelor's in IT/Computing (or equivalent)
Skills:CommunicationCross-cultural collaborationPlanningPositive outlookAbility to work in a pressurized environmentActive listening
Certifications:CEH
Tech Stack:SplunkSIEMSOARUEBAEDRNBADPCAPVulnerability ScanningMalware analysisServiceNowITILIncident responseComputer forensicsForensic techniquesSOC

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn